“Most AI projects fail. Some estimates place the failure rate as high as 80%—almost double the rate of corporate IT project failures a decade ago,” writes the
The utility client will talk about how they were able to accelerate knowledge building five-fold, while enabling a stellar 98% findability in answers for its contact center agents with eGain’s AI knowledge platform. Attendees will get a unique offer for a no-risk, no-cost production pilot called “Innovation in 30 Days”, where they can try out Gen AI for customer service, underpinned by the eGain Knowledge Hub™.
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Topic: Generative AI for Customer Service: Success Stories and Lessons Learned
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Registration link: https://bit.ly/3UHeBDb
About eGain
Infused with AI and analytics, eGain Knowledge Hub improves customer experience and reduces cost of service with virtual assistance, self-service, and modern agent desktop tools. Visit www.eGain.com for more info.
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