Customer Experience
Delta One Lounge at New York-JFK ushers in a new era of premium travel for airline
The Delta One Lounge at New York's John F. Kennedy International Airport - the first of its kind, and larger than any Delta Sky Club - offers a variety of experiences and amenities for the premium traveler.
Staff Writer
Jun 25, 2024 8:00am

Delta is ready to welcome guests to its newest and most exclusive destination: The Delta One Lounge at New York's John F. Kennedy International Airport.  

Located between Concourses A and B in Terminal 4, adjacent to the main security checkpoint, the sweeping 39,000-plus-square-foot Delta One Lounge - the first of its kind, and larger than any Delta Sky Club - offers a variety of experiences and amenities for the premium traveler, from fine dining to spa-like wellness treatments to valet services and more. Delta One ticketholders can curate their own one-of-a-kind Lounge experience, based on what their travel day is calling for. 

It's a new standard of elevated service - one that complements Delta's most premium onboard offering and is brought to life by the signature hospitality for which Delta is known.

"Our teams have spared no detail to ensure Delta One Lounge guests receive a truly memorable experience," said Claude Roussel, Vice President - Delta Sky Clubs and Lounge Experience. "It's a new era for Delta - this Lounge is raising the bar across the board, from the amenities to the food and beverage offerings to the level of personalized service. We want our guests to feel the difference here; moreover, we want them to feel welcomed and valued from the moment they step through the door."

Like no other: New York City's newest attraction

The Delta One Lounge atmosphere is true to the magic of Manhattan - step inside and you'll forget you're in an airport.

As New York City's hottest new destination, the Lounge features nods to other noted locations throughout the Big Apple, with thoughtfully curated surprises for New Yorkers and design enthusiasts. alike.

The premium bar, serving elevated takes on classic cocktails, features a standout Art Deco-inspired lighting fixture; the Bar Lounge ceiling and fluted glass nod to the gold leaf ceiling and chandeliers of Radio City Music Hall.

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Take a glimpse into the city's past at the white-marble counter Market and Bakery, inspired by retro delicatessen food counters. 

Fan-shaped marble mosaic tiles in the Market dining area pay tribute to famed New York brasseries. The penny-round ceiling over the food counter is a hat-tip to the original JFK terminal, designed by famed architect Eero Saarinen.

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The iconic overlapping strands of the Brooklyn Bridge provided inspiration for the suspended lighting fixture in the dining room.

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Just as JFK is a portal to the world, the Delta One Lounge features art that reflects the airport's global reach. Take a stroll through the Lounge gallery, featuring artists from Europe, South Africa, India, Japan, Cuba and more.

These unique design touches create a space that is like no other: one that is modern while rooted in the city's past. 

A touch of high fashion

Delta's recently announced onboard partnership with Missoni is also reflected in the Lounge, with design touches like accent pillows, vases and coffee table books bearing the signature zigzag design of the Italian fashion house.

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This new partnership with Missoni elevates Delta One like never before, weaving superior craftsmanship and high-end design into the finest details of your journey - both in flight and on the ground, with a host of opportunities ahead for the brands to continue this collaboration.  

Many ways to One Lounge

Whether you're looking to dine in style, relax before your flight, or take care of business, the Delta One Lounge has something for everyone.

Dig in

Foodies, take note: The Lounge features a 140-seat Brasserie restaurant delivering a three-course meal service. Restaurant Associates and Union Square Events (a Danny Meyer concept) have collaborated to elevate the culinary experience in the Delta One Lounge, with dishes such as Hamachi crudo, steak tartare and lasagna Bolognese.

Prefer to set your own pace? Take charge of your dining experience with The Market and Bakery, featuring seasonal culinary offerings plated for walk-up service.

Beverage cart service allows you to enjoy premium hospitality without leaving your seat. Let Lounge servers meet you where you are for a guest experience similar to what you'd enjoy onboard. 

Zen out

Prepare for the journey ahead in the designated wellness area, equipped with nine reservable relaxation pods with full-body massage chairs and nap chairs, treatments from Grown-Alchemist certified therapists, and more.  

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Adjacent to the wellness area, the Serenity Lounge provides a quiet, tranquil space designed for pre-flight peace of mind. Specialty lamp lighting in the Serenity Lounge mimics the light colors affecting the body's circadian rhythms, helping your body get acclimated to the time zone to which you will be flying.

Drink to your health at the Rejuvenation Bar, featuring refreshing, non-alcoholic beverages and fruit and herb-infused waters and juices. 

Freshen up

Just landed and feeling the length of that transatlantic haul? Freshen up at one of eight well-appointed shower suites, featuring towels, bathrobes and slippers, Grown Alchemist products, and more. Clothes and shoes need a glow-up, too? Leave your items inside the suite closet; a valet attendant will steam and/or shine them and return them while you shower.

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Buckle down

Guests in do-not-disturb mode can take care of business in one of eight individual soundproof booths located in the Lounge, or borrow a second monitor to complete any last-minute work.

Take it all in

Enjoy views of the airfield from the Terrace, replete with regional, seasonally updated plants. This lush outdoor oasis with a retractable roof is designed to stimulate the senses (while calming the nervous system); enjoy it 365 days out of the year.

An end-to-end premium journey

The Delta One Lounge cements Delta's commitment to delivering an end-to-end premium experience, from curb to claim. 

The journey starts at check-in: Located on the right-hand side of the main arrivals level on Terminal 4, Delta One customers will be greeted by a team of Elite Service agents providing white-glove service, with warm towels and light refreshments on offer. This fall, the check-in area will feature a private TSA screening lane for added exclusivity.  

While the JFK Delta One Lounge is the first of its kind, others will be joining soon: Delta One Lounges at LAX and Boston Logan International will open later this year, expanding the end-to-end premium experience to more customers in more hubs.

From JFK to the rest of the world

Though the Delta One Lounge is a destination unto itself, JFK customers are well-positioned to journey across the globe with Delta.  

Delta offers the most flights and seats of any carrier at JFK, with more than 200 total peak-day departures to more than 90 domestic and international destinations. Customers can fly nonstop from JFK to all of New York's 50 most popular domestic markets. 

This summer, Delta is flying its largest trans-Atlantic schedule ever from JFK, with more than 240 weekly departures to 26 destinations-including new destinations like Naples and destinations not flown since before the pandemic, like Shannon, Ireland.  

And Delta will add even more service this winter: the combined partnership of Delta and LATAM will offer more service than any other carrier or joint venture between New York and South America. Also, with daily service to Lagos, Nigeria (LOS) relaunching Dec. 1, Delta will reinforce its No. 1 position as the largest U.S. carrier to Africa.

Wherever their destination, JFK customers can get there in style with Delta.

Read more on access guidelines for the Delta One Lounge.

Related Topics:
  • Delta One, Customer Experience, John F. Kennedy International Airport (JFK)
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Delta Air Lines Inc. published this content on 25 June 2024 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 25 June 2024 12:09:16 UTC.