Conduent Incorporated : Investor Metrics File

Index

Sheet	Table of Contents
1	GAAP
2	Non-GAAP
3	Non-GAAP 606 and Divestitures Adjusted
4	Balance Sheet
5	Balance Sheet Summary
6	Cash Flows
7	Adjusted EBITDA to Adjusted Free Cash Flow
8	Operational Data
9	Segment Data
10	Segment Data 606 and Divestitures Adjusted
11	Horizontal Revenue

GAAP

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Income Statement
($ in millions except per share data)	Q1 2018	Q2 2018	Q3 2018	Q4 2018	FY 2018	Q1 2019	Q2 2019	Q3 2019	Q4 2019	FY 2019	Q1 2020	Q2 2020
Revenue	$ 1,420	$ 1,387	$ 1,304	$ 1,282	$ 5,393	$ 1,158	$ 1,112	$ 1,098	$ 1,099	$ 4,467	$ 1,051	$ 1,016
Operating Costs and Expenses
Cost of services (excluding depreciation and amortization)	1,115	1,073	1,005	989	4,182	906	879	859	850	3,494	832	795
Selling, general and administrative (excluding depreciation and amortization)	143	145	139	133	560	127	121	112	119	479	116	111
Research and development (excluding depreciation and amortization)	2	3	2	4	11	3	2	1	2	8	1	-
Depreciation and amortization	116	116	113	115	460	115	112	115	117	459	117	115
Restructuring and related costs	20	17	31	13	81	16	26	8	21	71	7	29
Interest expense	33	37	22	20	112	20	20	20	18	78	17	15
(Gain) loss on extinguishment of debt	-	-	108	-	108	-	-	-	-	-	-	-
Goodwill impairment	-	-	-	-	-	284	1,067	-	601	1,952	-	-
(Gain) loss on divestitures and transaction costs	15	(60)	54	33	42	14	2	3	6	25	4	2
Litigation costs (recoveries), net	31	4	78	114	227	12	1	2	2	17	6	14
Separation costs	-	-	-	-	-	-	-	-	-	-	-	-
Other (income) expenses, net	(1)	(2)	4	4	5	(1)	1	(8)	(2)	(10)	2	(1)
Total Operating Costs and Expenses	1,474	1,333	1,556	1,425	5,788	1,496	2,231	1,112	1,734	6,573	1,102	1,080
Income (Loss) Before Income Taxes	(54)	54	(252)	(143)	(395)	(338)	(1,119)	(14)	(635)	(2,106)	(51)	(64)
Income tax expense (benefit)	(4)	43	(15)	(3)	21	(30)	(90)	2	(54)	(172)	(2)	(13)
Income (Loss) from Continuing Operations	(50)	11	(237)	(140)	(416)	(308)	(1,029)	(16)	(581)	(1,934)	(49)	(51)
Income (loss) from discontinued operations, net of tax	-	-	-	-	-	-	-	-	-	-	-	-
Net Income (Loss)	$ (50)	$ 11	$ (237)	$ (140)	$ (416)	$ (308)	$ (1,029)	$ (16)	$ (581)	$ (1,934)	$ (49)	$ (51)
GAAP Earnings (Loss) per Share - Diluted
Continuing operations	$ (0.26)	$ 0.04	$ (1.16)	$ (0.69)	$ (2.06)	$ (1.49)	$ (4.94)	$ (0.09)	$ (2.76)	$ (9.29)	$ (0.24)	$ (0.25)
Weighted Average Shares - Diluted(1)	205,093	208,889	206,605	207,103	206,056	207,944	208,496	209,626	211,190	209,318	211,093	209,129
(1) The computation of weighted average shares is the same for basic and diluted earnings per share for periods with net loss from continuing operations.

Non-GAAP

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Non-GAAP Reconcilliations: Adjusted Operating Income/Margin, Adjusted EBITDA/Margin and Adjusted Net Income/Margin
($ in millions)
Q1 2018	Q2 2018	Q3 2018	Q4 2018	FY 2018	Q1 2019	Q2 2019	Q3 2019	Q4 2019	FY 2019	Q1 2020	Q2 2020
Revenue	$ 1,420	$ 1,387	$ 1,304	$ 1,282	$ 5,393	$ 1,158	$ 1,112	$ 1,098	$ 1,099	$ 4,467	$ 1,051	$ 1,016
Foreign currency impact	-	-	-	-	-	9	7	4	4	24	4	4
Revenue at Constant Currency	$ 1,420	$ 1,387	$ 1,304	$ 1,282	$ 5,393	$ 1,167	$ 1,119	$ 1,102	$ 1,103	$ 4,491	$ 1,055	$ 1,020
Income (Loss) from Continuing Operations	(50)	11	(237)	(140)	(416)	(308)	(1,029)	(16)	(581)	(1,934)	(49)	(51)
Adjustments:
Amortization of acquired intangible assets	61	60	60	61	242	62	61	61	62	246	60	60
Restructuring and related costs	20	17	31	13	81	16	26	8	21	71	7	29
Interest expense	33	37	22	20	112	20	20	20	18	78	17	15
(Gain) loss on extinguishment of debt	-	-	108	-	108	-	-	-	-	-	-	-
Goodwill impairment	-	-	-	-	-	284	1,067	-	601	1,952	-	-
(Gain) loss on divestitures and transaction costs	15	(60)	54	33	42	14	2	3	6	25	4	2
Litigation costs (recoveries), net	31	4	78	114	227	12	1	2	2	17	6	14
Separation costs	-	-	-	-	-	-	-	-	-	-	-	-
Other (income) expenses, net	(1)	(2)	4	4	5	(1)	1	(8)	(2)	(10)	2	(1)
Income tax expense (benefit)	(4)	43	(15)	(3)	21	(30)	(90)	2	(54)	(172)	(2)	(13)
Operating Income	$ 105	$ 110	$ 105	$ 102	$ 422	$ 69	$ 59	$ 72	$ 73	$ 273	$ 45	$ 55
Operating Income Margin	7.4%	7.9%	8.1%	8.0%	7.8%	6.0%	5.3%	6.6%	6.6%	6.1%	4.3%	5.4%
Operating Income	$ 105	$ 110	$ 105	$ 102	$ 422	$ 69	$ 59	$ 72	$ 73	$ 273	$ 45	$ 55
Other adjustments	-	-	-	-	-	-	4	-	-	4	-	-
NY MMIS/HE charge (credit)	-	(1)	(1)	(1)	(3)	-	-	-	1	1	-	-
CA MMIS charge (credit)	-	-	-	-	-	-	-	-	-	-	(7)	-
Adjusted Operating Income	$ 105	$ 109	$ 104	$ 101	$ 419	$ 69	$ 63	$ 72	$ 74	$ 278	$ 38	$ 55
Adjusted Operating Income Margin	7.4%	7.9%	8.0%	7.9%	7.8%	6.0%	5.7%	6.6%	6.7%	6.2%	3.6%	5.4%
Non-GAAP Reconcilliations: Adjusted EBITDA
($ in millions)
Q1 2018	Q2 2018	Q3 2018	Q4 2018	FY 2018	Q1 2019	Q2 2019	Q3 2019	Q4 2019	FY 2019	Q1 2020	Q2 2020
Total Revenue	$ 1,420	$ 1,387	$ 1,304	$ 1,282	$ 5,393	$ 1,158	$ 1,112	$ 1,098	$ 1,099	$ 4,467	$ 1,051	$ 1,016
Reconcilation to Adjusted EBITDA
Income (Loss) from Continuing Operations	$ (50)	$ 11	$ (237)	$ (140)	$ (416)	$ (308)	$ (1,029)	$ (16)	$ (581)	$ (1,934)	$ (49)	$ (51)
Adjustments:
Interest expense	33	37	22	20	112	20	20	20	18	78	17	15
Income tax expense (benefit)	(4)	43	(15)	(3)	21	(30)	(90)	2	(54)	(172)	(2)	(13)
Depreciation and amortization	116	116	113	115	460	115	112	115	117	459	117	115
Contract inducement amortization	1	1	-	1	3	1	-	1	1	3	1	-
Restructuring and related costs	20	17	31	13	81	16	26	8	21	71	7	29
(Gain) loss on extinguishment of debt	-	-	108	-	108	-	-	-	-	-	-	-
Goodwill impairment	-	-	-	-	-	284	1,067	-	601	1,952	-	-
(Gain) loss on divestitures and transaction costs	15	(60)	54	33	42	14	2	3	6	25	4	2
Litigation costs (recoveries), net	31	4	78	114	227	12	1	2	2	17	6	14
Separation costs	-	-	-	-	-	-	-	-	-	-	-	-
Other charges (credits):
Other (income) expenses, net	(1)	(2)	4	4	5	(1)	1	(8)	(2)	(10)	2	(1)
Other adjustments	-	-	-	-	-	-	4	-	-	4	-	-
NY MMIS/HE charge (credit)	-	(1)	(1)	(1)	(3)	-	-	-	1	1	-	-
CA MMIS charge (credit)	-	-	-	-	-	-	-	-	-	-	(7)	-
Total other charges (credits)	(1)	(3)	3	3	2	(1)	5	(8)	(1)	(5)	(5)	(1)
Adjusted EBITDA	$ 161	$ 166	$ 157	$ 156	$ 640	$ 123	$ 114	$ 127	$ 130	$ 494	$ 96	$ 110
Adjusted EBITDA Margin	11.3%	12.0%	12.0%	12.2%	11.9%	10.6%	10.3%	11.6%	11.8%	11.1%	9.1%	10.8%
Non-GAAP Reconcilliations: Adjusted Net Income
($ in millions)
Q1 2018	Q2 2018	Q3 2018	Q4 2018	FY 2018	Q1 2019	Q2 2019	Q3 2019	Q4 2019	FY 2019	Q1 2020	Q2 2020
Reconcilation to Adjusted PTP
Income (Loss) Before Income Taxes	$ (54)	$ 54	$ (252)	$ (143)	$ (395)	$ (338)	$ (1,119)	$ (14)	$ (635)	$ (2,106)	$ (51)	$ (64)
Adjustments:
Amortization of acquired intangible assets	61	60	60	61	242	62	61	61	62	246	60	60
Restructuring and related costs	20	17	31	13	81	16	26	8	21	71	7	29
(Gain) loss on extinguishment of debt	-	-	108	-	108	-	-	-	-	-	-	-
Goodwill impairment	-	-	-	-	-	284	1,067	-	601	1,952	-	-
(Gain) loss on divestitures and transaction costs	15	(60)	54	33	42	14	2	3	6	25	4	2
Litigation costs (recoveries), net	31	4	78	114	227	12	1	2	2	17	6	14
Separation costs	-	-	-	-	-	-	-	-	-	-	-	-
Other charges (credits):
Other (income) expenses, net	(1)	(2)	4	4	5	(1)	1	(8)	(2)	(10)	2	(1)
Other adjustments	-	-	-	-	-	-	4	-	-	4	-	-
NY MMIS/HE charge (credit)	-	(1)	(1)	(1)	(3)	-	-	-	1	1	-	-
CA MMIS charge (credit)	-	-	-	-	-	-	-	-	-	-	(7)	-
Total other charges (credits)	(1)	(3)	3	3	2	(1)	5	(8)	(1)	(5)	(5)	(1)
Adjusted PTP	$ 72	$ 72	$ 82	$ 81	$ 307	$ 49	$ 43	$ 52	$ 56	$ 200	$ 21	$ 40
Income tax expense (benefit)	$ (4)	$ 43	$ (15)	$ (3)	$ 21	$ (30)	$ (90)	$ 2	$ (54)	$ (172)	$ (2)	$ (13)
Tax impact on adjustments	29	(35)	36	26	56	47	103	13	69	232	9	26
Adjusted Net Income from Continuing operations	$ 47	$ 64	$ 61	$ 58	$ 230	$ 32	$ 30	$ 37	$ 41	$ 140	$ 14	$ 27
Dividend Paid	2	3	2	3	10	2	3	2	3	10	2	3
Adjusted Net Income from Continuing Operations Available to Common Shareholders	$ 45	$ 61	$ 59	$ 55	$ 220	$ 30	$ 27	$ 35	$ 38	$ 130	$ 12	$ 24
Adjusted Non-GAAP weighted average shares outstanding	208,009	208,889	209,744	210,628	209,634	210,754	211,317	211,135	213,296	211,475	211,371	210,541
Adjusted Non-GAAP Diluted EPS from Continuing operations	$ 0.22	0.29	0.28	0.26	1.05	$ 0.14	0.13	0.16	0.18	0.62	0.05	0.12

Non-GAAP 606 and Divestitures A

All numbers for 2018 and 2019 adjusted to remove divestitures.
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Non-GAAP Reconcilliations: Adjusted Revenue, Adjusted Operating Income/Margin and Adjusted EBITDA/Margin
($ in millions)
Q1 2018	Q2 2018	Q3 2018	Q4 2018	FY 2018	Q1 2019	Q2 2019	Q3 2019	Q4 2019	FY 2019	Q1 2020	Q2 2020
Reconciliation to Adjusted Revenue
Revenue	$ 1,420	$ 1,387	$ 1,304	$ 1,282	$ 5,393	$ 1,158	$ 1,112	$ 1,098	$ 1,099	$ 4,467	$ 1,051	$ 1,016
Adjustments:
Divestitures	(248)	(238)	(162)	(104)	(752)	(36)	-	-	-	(36)	-	-
Adjusted Revenue	$ 1,172	$ 1,149	$ 1,142	$ 1,178	$ 4,641	$ 1,122	$ 1,112	$ 1,098	$ 1,099	$ 4,431	$ 1,051	$ 1,016
Foreign currency impact	-	-	-	-	-	9	7	4	4	24	4	4
Revenue at Constant Currency	$ 1,172	$ 1,149	$ 1,142	$ 1,178	$ 4,641	$ 1,131	$ 1,119	$ 1,102	$ 1,103	$ 4,455	$ 1,055	$ 1,020
Income (Loss) from Continuing Operations	$ (50)	$ 11	$ (237)	$ (140)	$ (416)	$ (308)	$ (1,029)	$ (16)	$ (581)	$ (1,934)	$ (49)	$ (51)
Adjustments:
Amortization of acquired intangible assets	61	60	60	61	242	62	61	61	62	246	60	60
Restructuring and related costs	20	17	31	13	81	16	26	8	21	71	7	29
Interest expense	33	37	22	20	112	20	20	20	18	78	17	15
(Gain) loss on extinguishment of debt	-	-	108	-	108	-	-	-	-	-	-	-
Goodwill impairment	-	-	-	-	-	284	1,067	-	601	1,952	-	-
(Gain) loss on divestitures and transaction costs	15	(60)	54	33	42	14	2	3	6	25	4	2
Litigation costs (recoveries), net	31	4	78	114	227	12	1	2	2	17	6	14
Separation costs	-	-	-	-	-	-	-	-	-	-	-	-
Other (income) expenses, net	(1)	(2)	4	4	5	(1)	1	(8)	(2)	(10)	2	(1)
Income tax expense (benefit)	(4)	43	(15)	(3)	21	(30)	(90)	2	(54)	(172)	(2)	(13)
Operating Income	$ 105	$ 110	$ 105	$ 102	$ 422	$ 69	$ 59	$ 72	$ 73	$ 273	$ 45	$ 55
Operating Income Margin	7.4%	7.9%	8.1%	8.0%	7.8%	6.0%	5.3%	6.6%	6.6%	6.1%	4.3%	5.4%
Operating Income	$ 105	$ 110	$ 105	$ 102	$ 422	$ 69	$ 59	$ 72	$ 73	$ 273	$ 45	$ 55
Other adjustments	-	-	-	-	-	-	4	-	-	4	-	-
NY MMIS/HE charge (credit)	-	(1)	(1)	(1)	(3)	-	-	-	1	1	-	-
CA MMIS charge (credit)	-	-	-	-	-	-	-	-	-	-	(7)	-
Operating Income Before Adjustments for ASC 606 & Divestitures	105	109	104	101	419	69	63	72	74	278	38	55
Divestitures	(39)	(41)	(15)	(3)	(98)	(1)	-	-	-	(1)	-	-
Adjusted Operating Income	$ 66	$ 68	$ 89	$ 98	$ 321	$ 68	$ 63	$ 72	$ 74	$ 277	$ 38	$ 55
Adjusted Operating Income Margin	5.6%	5.9%	7.8%	8.3%	6.9%	6.1%	5.7%	6.6%	6.7%	6.3%	3.6%	5.4%
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Non-GAAP Reconcilliations: Adjusted EBITDA
($ in millions)
Q1 2018	Q2 2018	Q3 2018	Q4 2018	FY 2018	Q1 2019	Q2 2019	Q3 2019	Q4 2019	FY 2019	Q1 2020	Q2 2020
Reconciliation to Adjusted Revenue
Revenue	$ 1,420	$ 1,387	$ 1,304	$ 1,282	$ 5,393	$ 1,158	$ 1,112	$ 1,098	$ 1,099	$ 4,467	$ 1,051	$ 1,016
Adjustments:
Divestitures	(248)	(238)	(162)	(104)	(752)	(36)	-	-	-	(36)	-	-
Adjusted Revenue	$ 1,172	$ 1,149	$ 1,142	$ 1,178	$ 4,641	$ 1,122	$ 1,112	$ 1,098	$ 1,099	$ 4,431	$ 1,051	$ 1,016
Reconcilation to Adjusted EBITDA
Income (Loss) from Continuing Operations	$ (50)	$ 11	$ (237)	$ (140)	$ (416)	$ (308)	$ (1,029)	$ (16)	$ (581)	$ (1,934)	$ (49)	$ (51)
Adjustments:
Interest expense	33	37	22	20	112	20	20	20	18	78	17	15
Income tax expense (benefit)	(4)	43	(15)	(3)	21	(30)	(90)	2	(54)	(172)	(2)	(13)
Depreciation and amortization	116	116	113	115	460	115	112	115	117	459	117	115
Contract inducement amortization	1	1	-	1	3	1	-	1	1	3	1	-
Restructuring and related costs	20	17	31	13	81	16	26	8	21	71	7	29
(Gain) loss on extinguishment of debt	-	-	108	-	108	-	-	-	-	-	-	-
Goodwill impairment	-	-	-	-	-	284	1,067	-	601	1,952	-	-
(Gain) loss on divestitures and transaction costs	15	(60)	54	33	42	14	2	3	6	25	4	2
Litigation costs (recoveries), net	31	4	78	114	227	12	1	2	2	17	6	14
Separation costs	-	-	-	-	-	-	-	-	-	-	-	-
Other (income) expenses, net	(1)	(2)	4	4	5	(1)	1	(8)	(2)	(10)	2	(1)
Other adjustments	-	-	-	-	-	-	4	-	-	4	-	-
NY MMIS/HE charge (credit)	-	(1)	(1)	(1)	(3)	-	-	-	1	1	-	-
CA MMIS charge (credit)	-	-	-	-	-	-	-	-	-	-	(7)	-
Divestitures	(39)	(41)	(15)	(3)	(98)	(1)	-	-	-	(1)	-	-
Divestitures depreciation and amortization	(2)	(2)	-	(3)	(7)	-	-	-	-	-	-	-
Adjusted EBITDA	$ 120	$ 123	$ 142	$ 150	$ 535	$ 122	$ 114	$ 127	$ 130	$ 493	$ 96	$ 110
Adjusted EBITDA Margin	10.2%	10.7%	12.4%	12.7%	11.5%	10.9%	10.3%	11.6%	11.8%	11.1%	9.1%	10.8%

Balance Sheet

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Balance Sheet
($ in millions)
Q1 2018	Q2 2018	Q3 2018	Q4 2018	Q1 2019	Q2 2019	Q3 2019	Q4 2019	Q1 2020	Q2 2020
Assets
Cash and cash equivalents	$ 553	$ 993	$ 586	$ 756	$ 520	$ 276	$ 228	$ 496	$ 395	$ 428
Accounts receivable, net	1,026	930	951	782	820	824	840	652	690	693
Assets held for sale	659	316	35	15	-	-	-	-	-	-
Contract assets	163	193	191	177	197	192	165	155	169	160
Other current assets	219	229	230	234	294	315	313	283	318	287
Total current assets	2,620	2,661	1,993	1,964	1,831	1,607	1,546	1,586	1,572	1,568
Land, buildings and equipment, net	260	276	297	328	336	333	331	342	321	309
Operating lease right-of-use assets	-	-	-	-	338	317	290	271	265	255
Intangible assets, net	831	771	711	651	627	566	487	426	366	306
Goodwill	3,457	3,424	3,417	3,408	3,171	2,105	2,090	1,502	1,486	1,491
Other long-term assets	343	304	312	329	360	375	370	387	384	397
Total Assets	$ 7,511	$ 7,436	$ 6,730	$ 6,680	$ 6,663	$ 5,303	$ 5,114	$ 4,514	$ 4,394	$ 4,326
Liabilities and Equity
Current portion of long-term debt	$ 81	$ 43	$ 49	$ 55	$ 53	$ 52	$ 50	$ 50	$ 60	$ 68
Accounts payable	141	146	197	230	313	161	145	198	168	170
Accrued compensation and benefits costs	300	309	252	193	148	165	140	174	151	182
Unearned income	142	129	119	112	103	92	95	108	109	106
Liabilities held for sale	173	119	21	40	-	-	-	-	-	-
Other current liabilities	537	567	613	567	817	747	693	647	535	496
Total current liabilities	1,374	1,313	1,251	1,197	1,434	1,217	1,123	1,177	1,023	1,022
Long-term debt	1,972	2,001	1,528	1,512	1,496	1,488	1,468	1,464	1,596	1,581
Deferred taxes	382	346	320	327	283	186	181	111	108	93
Operating lease liabilities	-	-	-	-	282	264	245	229	224	218
Other long-term liabilities	131	135	130	280	99	105	87	91	81	95
Total Liabilities	3,859	3,795	3,229	3,316	3,594	3,260	3,104	3,072	3,032	3,009
Series A convertible preferred stock	142	142	142	142	142	142	142	142	142	142
Common stock	2	2	2	2	2	2	2	2	2	2
Additional paid-in capital	3,853	3,865	3,871	3,878	3,879	3,886	3,886	3,890	3,891	3,896
Retained earnings (deficit)	136	144	(90)	(233)	(551)	(1,583)	(1,601)	(2,185)	(2,236)	(2,290)
Accumulated other comprehensive loss	(481)	(512)	(424)	(425)	(403)	(404)	(419)	(407)	(437)	(433)
Total Equity	3,510	3,499	3,359	3,222	2,927	1,901	1,868	1,300	1,220	1,175
Total Liabilities and Equity	$ 7,511	$ 7,436	$ 6,730	$ 6,680	$ 6,663	$ 5,303	$ 5,114	$ 4,514	$ 4,394	$ 4,326
-	-	-	-	-	-	-	-	-	-

BS Summary

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Balance Sheet Summary
($ in millions)	Q1 2018	Q2 2018	Q3 2018	Q4 2018	Q1 2019	Q2 2019	Q3 2019	Q4 2019	Q1 2020	Q2 2020
Cash and cash equivalents	$ 553	$ 993	$ 586	$ 756	$ 520	$ 276	$ 228	$ 496	$ 395	$ 428
Accounts receivable, net	1,026	930	951	782	820	824	840	652	690	693
Accounts payable and Other current liabilities	678	713	810	797	1,130	908	838	845	703	666
Accrued compensation and benefits costs	300	309	252	193	148	165	140	174	151	182
Unearned income	142	129	119	112	103	92	95	108	109	106
Total Debt	$ 2,053	$ 2,044	$ 1,577	$ 1,567	$ 1,549	$ 1,540	$ 1,518	$ 1,514	$ 1,656	$ 1,649
Term Loan A	728	709	711	705	691	686	667	664	652	648
Term Loan B	840	837	835	833	831	829	827	824	822	820
Bonds	510	510	34	34	34	34	34	34	34	34
Revolver	-	-	-	-	-	-	-	-	150	150
Capital Leases	28	36	30	26	23	19	17	17	20	19
Debt Issuance Costs	(53)	(48)	(33)	(31)	(30)	(28)	(27)	(25)	(22)	(22)

Cash Flows

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Cash Flow
($ in millions)	Q1 2018	Q2 2018	Q3 2018	Q4 2018	FY 2018	Q1 2019	Q2 2019	Q3 2019	Q4 2019	FY 2019	Q1 2020	Q2 2020
Cash Flows from Operating Activities:
Net income (loss)	$ (50)	$ 11	$ (237)	$ (140)	$ (416)	$ (308)	$ (1,029)	$ (16)	$ (581)	$ (1,934)	$ (49)	$ (51)
Depreciation and amortization	116	116	113	115	460	115	112	115	117	459	117	115
Contract inducement amortization	1	1	-	1	3	1	-	1	1	3	1	-
Goodwill impairment	-	-	-	-	-	284	1,067	-	601	1,952	-	-
Deferred income taxes	(8)	(39)	(43)	15	(75)	(45)	(95)	(8)	(72)	(220)	(9)	(20)
(Gain) loss from investments	(1)	-	-	(1)	(2)	(1)	-	(2)	(1)	(4)	(1)	(1)
Amortization of debt financing costs	2	6	1	2	11	2	1	2	2	7	2	1
(Gain) loss on extinguishment of debt	-	-	108	-	108	-	-	-	-	-	-	-
(Gain) loss on divestitures and transaction costs	15	(60)	54	33	42	14	2	3	6	25	4	2
Stock-based compensation	7	12	11	8	38	7	7	5	5	24	4	5
Allowance for doubtful accounts	-	-	-	-	-	-	-	-	3	3	-	-
Changes in operating assets and liabilities:
(Increase) decrease in accounts receivable	(75)	89	(54)	173	133	(60)	(4)	(20)	191	-	107	(42)	(2)
(Increase) decrease in other current and long-term assets	(49)	(46)	(21)	5	(111)	(112)	33	45	20	(14)	(42)	1
Increase (decrease) in accounts payable and accrued compensation	(40)	15	(11)	(20)	(56)	58	(140)	(46)	96	(32)	(55)	31
Increase (decrease) in restructuring liabilities	7	(3)	12	(8)	8	4	4	(4)	6	-	10	(7)	13
Increase (decrease) in other current and long-term liabilities	43	(54)	49	123	161	(12)	(130)	(57)	(58)	(257)	(131)	(21)
Net change in income tax assets and liabilities	(5)	53	(12)	(53)	(17)	5	(14)	-	12	3	16	1
Other operating, net	(1)	(3)	-	-	(4)	(1)	1	-	-	-	-	-
Net cash provided by (used in) operating activities	(38)	98	(30)	253	283	(49)	(185)	18	348	132	(192)	74
Cash Flows from Investing Activities:
Cost of additions to land, buildings and equipment	(33)	(43)	(43)	(60)	(179)	(53)	(23)	(33)	(39)	(148)	(11)	(19)
Proceeds from sale of land, buildings and equipment	-	12	-	1	13	1	1	-	-	2	-	-
Cost of additions to internal use software	(6)	(8)	(17)	(14)	(45)	(17)	(20)	(12)	(18)	(67)	(13)	(17)
Payments for acquisitions, net of cash acquired	-	-	-	-	-	(90)	-	-	-	(90)	-	-
Proceeds from divestitures and sale of assets, net of cash	-	400	272	3	675	-	-	-	-	-	-	-
Proceeds (payments) from divestitures, including cash sold	-	-	-	-	-	(9)	1	1	-	(7)	1	1
Proceeds from investments	-	-	-	1	1	-	-	-	-	-	-	-
Other investing, net	-	-	-	(5)	(5)	-	-	-	-	-	-	-
Net cash provided by (used in) investing activities	(39)	361	212	(74)	460	(168)	(41)	(44)	(57)	(310)	(23)	(35)
Cash Flows from Financing Activities:
Proceeds on long-term debt	-	-	-	-	-	-	-	-	-	-	150	-
Debt issuance fee payments	-	(3)	-	-	(3)	-	-	-	-	-	-	-
Payments on debt	(21)	(8)	(484)	(6)	(519)	(14)	(14)	(14)	(12)	(54)	(15)	(13)
Premium on debt redemption	-	-	(95)	-	(95)	-	-	-	-	-	-	-
Net payments to former parent company	-	-	-	-	-	-	-	-	-	-	-	-	-
Taxes paid for settlement of stock based compensation	(4)	1	(6)	(1)	(10)	(6)	-	(5)	(10)	(21)	(3)	-
Dividends paid on preferred stock	(2)	(3)	(2)	(3)	(10)	(2)	(3)	(2)	(3)	(10)	(2)	(3)
Other financing	-	-	-	-	-	-	-	-	-	-	-	-
Net cash provided by (used in) financing activities	(27)	(13)	(587)	(10)	(637)	(22)	(17)	(21)	(25)	(85)	130	(16)
Effect of exchange rate changes on cash, cash equivalents and restricted cash	-	(6)	(3)	1	(8)	2	-	(2)	3	3	(7)	1
Increase (decrease) in cash, cash equivalents and restricted cash	(104)	440	(408)	170	98	(237)	(243)	(49)	269	(260)	(92)	24
Cash, Cash Equivalents and Restricted Cash at Beginning of Period	667	563	1,003	595	667	765	528	285	236	765	505	413
Cash, Cash Equivalents and Restricted Cash at End of period	$ 563	$ 1,003	$ 595	$ 765	$ 765	$ 528	$ 285	$ 236	$ 505	$ 505	$ 413	$ 437
Operating Cash Flow	$ (38)	$ 98	$ (30)	$ 253	$ 283	$ (49)	$ (185)	$ 18	$ 348	$ 132	$ (192)	$ 74
Cost of additions to land, buildings and equipment	(33)	(43)	(43)	(60)	(179)	(53)	(23)	(33)	(39)	(148)	(11)	(19)
Proceeds from sales of land, buildings and equipment	-	12	-	1	13	1	1	-	-	2	-	-
Cost of additions to internal use software	(6)	(8)	(17)	(14)	(45)	(17)	(20)	(12)	(18)	(67)	(13)	(17)
Tax payment related to divestitures	-	10	30	50	90	2	7	(1)	1	9	-	-
Free Cash Flow	$ (77)	$ 69	$ (60)	$ 230	$ 162	$ (116)	$ (220)	$ (28)	$ 292	$ (72)	$ (216)	$ 38
Transaction costs	1	3	15	14	33	3	9	1	1	14	1	2
Transaction costs tax benefit	-	-	-	(5)	(5)	-	(3)	-	3	-	-	-
Debt buyback tax benefit	-	-	-	(26)	(26)	-	-	-	-	-	-	-
Texas litigation payments	-	-	-	-	-	20	98	-	-	118	118	-
Deferred compensation tax benefit	-	-	-	(31)	(31)	-	-	-	-	-	-	-
Deferred compensation payments and adjustments	7	2	13	77	99	-	-	-	-	-	-	-
Adjusted Free Cash Flow	$ (69)	$ 74	$ (32)	$ 259	$ 232	$ (93)	$ (116)	$ (27)	$ 296	$ 60	$ (97)	$ 40

AEBITDA to AFCF

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Adjusted EBITDA to Adjusted Free Cash Flow
($ in millions)	Q1 2018	Q2 2018	Q3 2018	Q4 2018	FY 2018	Q1 2019	Q2 2019	Q3 2019	Q4 2019	FY 2019	Q1 2020	Q2 2020
Adjusted EBITDA	$ 120	$ 123	$ 142	$ 150	$ 535	$ 122	$ 114	$ 127	$ 130	$ 493	$ 96	$ 110
Less cash tax (paid) received	(13)	(24)	(39)	(32)	(108)	(11)	(18)	(10)	(7)	(46)	9	(2)
Less cash interest	(16)	(46)	(19)	(19)	(100)	(17)	(18)	(17)	(17)	(69)	(14)	(14)
less cash restructuring	(12)	(20)	(20)	(19)	(71)	(11)	(21)	(12)	(13)	(57)	(12)	(14)
Net working capital and other adjustments	(117)	65	(94)	173	27	(132)	(242)	(70)	255	(189)	(271)	(6)
Operating Cash Flow	(38)	98	(30)	253	283	(49)	(185)	18	348	132	(192)	74
Less Capex	(39)	(51)	(60)	(74)	(224)	(70)	(43)	(45)	(57)	(215)	(24)	(36)
Tax payment related to divestitures	-	10	30	50	90	2	7	(1)	1	9	-	-
Proceeds from sale of land, buildings and equipment	-	12	-	1	13	1	1	-	-	2	-	-
Free Cash Flow	(77)	69	(60)	230	162	(116)	(220)	(28)	292	(72)	(216)	38
Texas litigation payments	-	-	-	-	-	20	98	-	-	118	118	-
Other one-time charges (M&A, etc.)	8	5	28	29	70	3	6	1	4	14	1	2
Adjusted Free Cash Flow	(69)	74	(32)	259	232	(93)	(116)	(27)	296	60	(97)	40

Operational Data

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Operational Metrics
(TCV $ in millions)	Q1 2018	Q2 2018	Q3 2018	Q4 2018	FY 2018	Q1 2019	Q2 2019	Q3 2019	Q4 2019	FY 2019	Q1 2020	Q2 2020
Excluding Divestitures Impact:
Total Contract Value (TCV)	$ 1,293	$ 1,887	$ 738	$ 1,527	$ 5,445	$ 952	$ 813	$ 746	$ 715	$ 3,226	$ 839	$ 1,535
New Business	367	346	264	621	1,598	225	328	234	209	996	324	623
Renewals	926	1,541	474	906	3,847	727	485	512	506	2,230	515	912
Annual Recurring Revenue Signings; New Business	$ 81	$ 79	$ 65	$ 140	$ 365	$ 52	$ 84	$ 71	$ 74	$ 281	$ 57	$ 105
Non-Recurring Revenue Signings; New Business	$ 53	$ 61	$ 63	$ 57	$ 234	$ 32	$ 49	$ 43	$ 42	$ 166	$ 44	$ 76
Employees (Approx.: Quarter-end)
Commercial Industries	47,600	47,300	49,600	48,400	48,400	46,100	44,900	48,600	48,400	48,400	46,400	44,900
Government Services	6,300	6,200	6,100	6,200	6,200	6,200	6,100	6,300	6,100	6,100	6,300	6,000
Transportation	3,500	3,500	3,500	3,500	3,500	3,500	3,600	3,500	3,600	3,600	3,600	3,400
Corporate	9,400	9,900	9,900	10,100	10,100	10,200	10,200	9,900	9,400	9,400	8,800	8,500
Other	19,000	17,600	14,900	13,800	13,800	1,000	100	100	0	0	0	0
Total	85,800	84,500	84,000	82,000	82,000	67,000	64,900	68,400	67,500	67,500	65,100	62,800
% of Labor in High Cost Country	55 %	53 %	50 %	49 %	49 %	48 %	49 %	51 %	51 %	51 %	52 %	53 %
Client Concentration (% of total)
Top 5 Clients	14.8 %	15.0 %	16.8 %	18.6 %	17.4 %	17.2 %	16.6 %	17.6 %	17.1 %	17.2 %	16.6 %	17.0 %
Top 20 Clients	32.3 %	32.6 %	33.7 %	37.6 %	36.1 %	34.2 %	33.5 %	34.3 %	34.3 %	34.1 %	34.5 %	33.5 %
Top 50 Clients	49.6 %	49.5 %	52.9 %	58.7 %	56.7 %	53.8 %	53.1 %	54.1 %	54.9 %	54.1 %	55.2 %	52.9 %
Real Estate Sqf (thousands)
Including Divested Assets	9,533	9,164	8,339	8,227	8,227	7,256	7,163	6,796	6,602	6,602	6,491	6,162
Excluding Divested Assets	8,496	8,127	7,302	7,190	7,190	7,256	7,163	6,796	6,602	6,602	6,491	6,162
* Note: Q1 2018 reflects central consolidation of IT related resources previously included in segments now within corporate.
**Other segment contains employees associated with divested businesses
NOTE: Q4 2018 and FY 2018 Client Concentration excludes divested customer care business

Segments Data

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Segment Summary
($ in millions)
Q1 2018	Q2 2018	Q3 2018	Q4 2018	FY 2018	Q1 2019	Q2 2019	Q3 2019	Q4 2019	FY 2019	Q1 2020	Q2 2020
Revenue
Commercial Industries	$ 654	$ 626	$ 620	$ 650	$ 2,550	$ 612	$ 592	$ 578	$ 605	$ 2,387	$ 572	$ 520
Government Services	335	341	338	337	1,351	325	326	319	291	1,261	290	331
Transportation	176	180	184	189	729	184	194	201	203	782	189	165
Other	255	240	162	106	763	37	-	-	-	37	-	-
Corporate	-	-	-	-	-	-	-	-	-	-	-	-
Total Revenue	$ 1,420	$ 1,387	$ 1,304	$ 1,282	$ 5,393	$ 1,158	$ 1,112	$ 1,098	$ 1,099	$ 4,467	$ 1,051	$ 1,016
Segment Profit (Loss) ($)
Commercial Industries	$ 110	$ 120	$ 128	$ 143	$ 501	$ 117	$ 111	$ 104	$ 118	$ 450	$ 90	$ 72
Government Services	108	100	106	110	424	80	95	93	98	366	93	115
Transportation	27	25	30	31	113	19	29	36	31	115	23	31
Other	36	37	9	(3)	79	1	-	-	-	1	4	(1)
Corporate	(176)	(172)	(168)	(179)	(695)	(148)	(176)	(161)	(174)	(659)	(165)	(162)
Total	$ 105	$ 110	$ 105	$ 102	$ 422	$ 69	$ 59	$ 72	$ 73	$ 273	$ 45	$ 55
NY MMIS/HE charge (credit)	-	(1)	(1)	(1)	(3)	-	-	-	1	1	-	-
Other adjustments	-	-	-	-	-	-	4	-	-	4	-	-
CA MMIS charge (credit)	-	-	-	-	-	-	-	-	-	-	(7)	-
Total Adjusted	$ 105	$ 109	$ 104	$ 101	$ 419	$ 69	$ 63	$ 72	$ 74	$ 278	$ 38	$ 55
Segment Margin (%)
Commercial Industries	16.8 %	19.2 %	20.6 %	22.0 %	19.6 %	19.1 %	18.8 %	18.0 %	19.5 %	18.9 %	15.7 %	13.8 %
Government Services	32.2 %	29.3 %	31.4 %	32.6 %	31.4 %	24.6 %	29.1 %	29.2 %	33.7 %	29.0 %	32.1 %	34.7 %
Transportation	15.3 %	13.9 %	16.3 %	16.4 %	15.5 %	10.3 %	14.9 %	17.9 %	15.3 %	14.7 %	12.2 %	18.8 %
Other	14.1 %	15.4 %	5.6 %	(2.8)%	10.4 %	2.7 %	- %	- %	- %	2.7 %	- %	- %
Corporate	- %	- %	- %	- %	- %	- %	- %	- %	- %	- %	- %	- %
Total	7.4 %	7.9 %	8.1 %	8.0 %	7.8 %	6.0 %	5.3 %	6.6 %	6.6 %	6.1 %	4.3 %	5.4 %
Adjusted Government Services	32.2 %	29.0 %	31.1 %	32.3 %	31.2 %	24.6 %	29.1 %	29.2 %	34.0 %	29.1 %	32.1 %	34.7 %
Adjusted Other	14.1 %	15.4 %	5.6 %	(2.8)%	10.4 %	2.7 %	- %	- %	- %	2.7 %	- %	- %
Total Adjusted	7.4 %	7.9 %	8.0 %	7.9 %	7.8 %	6.0 %	5.7 %	6.6 %	6.7 %	6.2 %	3.6 %	5.4 %
Segment Depreciation & Amortization (including contract inducement)
Commercial Industries	$ 28	$ 25	$ 22	$ 22	$ 97	$ 22	$ 21	$ 24	$ 27	$ 94	$ 25	$ 24
Government Services	7	9	7	7	30	9	7	6	6	28	6	5
Transportation	8	10	9	9	36	9	8	9	7	33	9	8
Other	3	3	1	3	10	-	-	-	-	-	-	-
Corporate	10	10	14	14	48	14	15	16	16	61	18	18
Total	$ 56	$ 57	$ 53	$ 55	$ 221	$ 54	$ 51	$ 55	$ 56	$ 216	$ 58	$ 55
Segment Adjusted EBITDA ($)
Commercial Industries	$ 138	$ 145	$ 150	$ 165	$ 598	$ 139	$ 132	$ 128	$ 145	$ 544	$ 115	$ 96
Government Services	115	108	112	116	451	89	102	99	105	395	99	120
Transportation	35	35	39	40	149	28	41	45	38	152	32	39
Other	39	40	10	-	89	1	-	-	-	1	(3)	(1)
Corporate	(166)	(162)	(154)	(165)	(647)	(134)	(161)	(145)	(158)	(598)	(147)	(144)
Total	$ 161	$ 166	$ 157	$ 156	$ 640	$ 123	$ 114	$ 127	$ 130	$ 494	$ 96	$ 110
Total Segment Profit (Loss)	$ 105	$ 110	$ 105	$ 102	$ 422	$ 69	$ 59	$ 72	$ 73	$ 273	$ 45	$ 55
Segment depreciation and amortization (including contract inducements)	56	57	53	55	221	54	51	55	56	216	58	55
Adjustments:
Other adjustments	-	-	-	-	-	-	4	-	-	4	-	-
NY MMIS/HE charge (credit)	-	(1)	(1)	(1)	(3)	-	-	-	1	1	-	-
CA MMIS charge (credit)	-	-	-	-	-	-	-	-	-	-	(7)	-
Total Adjusted EBITDA	$ 161	$ 166	$ 157	$ 156	$ 640	$ 123	$ 114	$ 127	$ 130	$ 494	$ 96	$ 110
11.3 %	12.0 %	12.0 %	12.2 %	11.9 %	10.6 %	10.3 %	11.6 %	11.8 %	11.1 %	9.1 %	10.8 %
Segment EBITDA (%)
Commercial Industries	21.1 %	23.2 %	24.2 %	25.4 %	23.5 %	22.7 %	22.3 %	22.1 %	24.0 %	22.8 %	20.1 %	18.5 %
Government Services	34.3 %	31.7 %	33.1 %	34.4 %	33.4 %	27.4 %	31.3 %	31.0 %	36.1 %	31.3 %	34.1 %	36.3 %
Transportation	19.9 %	19.4 %	21.2 %	21.2 %	20.4 %	15.2 %	21.1 %	22.4 %	18.7 %	19.4 %	16.9 %	23.6 %
Other	15.3 %	16.7 %	6.2 %	- %	11.7 %	2.7 %	- %	- %	- %	2.7 %	- %	- %
Corporate	- %	- %	- %	- %	- %	- %	- %	- %	- %	- %	- %	- %
Total	11.3 %	12.0 %	12.0 %	12.2 %	11.9 %	10.6 %	10.3 %	11.6 %	11.8 %	11.1 %	9.1 %	10.8 %
Total Adjusted EBITDA	11.3 %	12.0 %	12.0 %	12.2 %	11.9 %	10.6 %	10.3 %	11.6 %	11.8 %	11.1 %	9.1 %	10.8 %

Segments 606 and Divestitures A

All numbers for 2018 and 2019 adjusted to remove divestitures.
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Segment Summary
($ in millions)
Q1 2018	Q2 2018	Q3 2018	Q4 2018	FY 2018	Q1 2019	Q2 2019	Q3 2019	Q4 2019	FY 2019	Q1 2020	Q2 2020
Commercial Industries:
Segment Revenue	$ 654	$ 626	$ 620	$ 650	$ 2,550	$ 612	$ 592	$ 578	$ 605	$ 2,387	$ 572	$ 520
Total Adjusted Segment Revenue	$ 654	$ 626	$ 620	$ 650	$ 2,550	$ 612	$ 592	$ 578	$ 605	$ 2,387	$ 572	$ 520
Segment Profit	$ 110	$ 120	$ 128	$ 143	$ 501	$ 117	$ 111	$ 104	$ 118	$ 450	$ 90	$ 72
Segment depreciation and amortization (including contract inducements)	28	25	22	22	97	22	21	24	27	94	25	24
Adjusted Segment EBITDA	$ 138	$ 145	$ 150	$ 165	$ 598	$ 139	$ 132	$ 128	$ 145	$ 544	$ 115	$ 96
Adjusted Segment EBITDA Margin	21.1 %	23.2 %	24.2 %	25.4 %	23.5 %	22.7 %	22.3 %	22.1 %	24.0 %	22.8 %	20.1 %	18.5 %
Government Services:
Segment Revenue	$ 335	$ 341	$ 338	$ 337	$ 1,351	$ 325	$ 326	$ 319	$ 291	$ 1,261	$ 290	$ 331
Total Adjusted Segment Revenue	$ 335	$ 341	$ 338	$ 337	$ 1,351	$ 325	$ 326	$ 319	$ 291	$ 1,261	$ 290	$ 331
Segment Profit	$ 108	$ 100	$ 106	$ 110	$ 424	$ 80	$ 95	$ 93	$ 98	$ 366	$ 93	$ 115
Segment depreciation and amortization (including contract inducements)	7	9	7	7	30	9	7	6	6	28	6	5
NY MMIS/HE charge (credit)	-	(1)	(1)	(1)	(3)	-	-	-	1	1	-	-
Adjusted Segment EBITDA	$ 115	$ 108	$ 112	$ 116	$ 451	$ 89	$ 102	$ 99	$ 105	$ 395	$ 99	$ 120
Adjusted Segment EBITDA Margin	34.3 %	31.7 %	33.1 %	34.4 %	33.4 %	27.4 %	31.3 %	31.0 %	36.1 %	31.3 %	34.1 %	36.3 %
Transportation:
Segment Revenue	$ 176	$ 180	$ 184	$ 189	$ 729	$ 184	$ 194	$ 201	$ 203	$ 782	$ 189	$ 165
Total Adjusted Segment Revenue	$ 176	$ 180	$ 184	$ 189	$ 729	$ 184	$ 194	$ 201	$ 203	$ 782	$ 189	$ 165
Segment Profit	$ 27	$ 25	$ 30	$ 31	$ 113	$ 19	$ 29	$ 36	$ 31	$ 115	$ 23	$ 31
Segment depreciation and amortization (including contract inducements)	8	10	9	9	36	9	8	9	7	33	9	8
Other adjustments	-	-	-	-	-	-	4	-	-	4	-	-
Adjusted Segment EBITDA	$ 35	$ 35	$ 39	$ 40	$ 149	$ 28	$ 41	$ 45	$ 38	$ 152	$ 32	$ 39
Adjusted Segment EBITDA Margin	19.9 %	19.4 %	21.2 %	21.2 %	20.4 %	15.2 %	21.1 %	22.4 %	18.7 %	19.4 %	16.9 %	23.6 %
Other Segment:
Segment Revenue	$ 255	$ 240	$ 162	$ 106	$ 763	$ 37	$ -	$ -	$ -	$ 37	$ -	$ -
Divestitures	(248)	(238)	(162)	(104)	(752)	(36)	-	-	-	(36)	-	-
Total Adjusted Segment Revenue	$ 7	$ 2	$ -	$ 2	$ 11	$ 1	$ -	$ -	$ -	$ 1	$ -	$ -
Segment Profit	$ 36	$ 37	$ 9	$ (3)	$ 79	$ 1	$ -	$ -	$ -	$ 1	$ 4	$ (1)
Segment depreciation and amortization (including contract inducements)	3	3	1	3	10	-	-	-	-	-	-	-
CA MMIS charge (credit)	-	-	-	-	-	-	-	-	-	-	(7)	-
Segment EBITDA Before Adjustments for 2018 Divestitures	39	40	10	-	89	1	-	-	-	1	(3)	(1)
Divestitures	(39)	(41)	(15)	(3)	(98)	(1)	-	-	-	(1)	-	-
Divestitures depreciation and amortization	(2)	(2)	-	(3)	(7)	-	-	-	-	-	-	-
Adjusted Segment EBITDA	$ (2)	$ (3)	$ (5)	$ (6)	$ (16)	$ -	$ -	$ -	$ -	$ -	$ (3)	$ (1)
Adjusted Segment EBITDA Margin	(28.6)%	(150.0)%	- %	(300.0)%	(145.5)%	- %	- %	- %	- %	- %	- %	- %
Shared IT / Infrastructure & Corporate Costs (Corporate):
Corporate Revenue	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -
Total Adjusted Corporate Revenue	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	.
Corporate Profit	(176)	(172)	(168)	(179)	$ (695)	(148)	(176)	(161)	(174)	$ (659)	(165)	(162)
Corporate Depreciation and Amortization	10	10	14	14	48	14	15	16	16	61	18	18
Adjusted Corporate EBITDA	$ (166)	$ (162)	$ (154)	$ (165)	$ (647)	$ (134)	$ (161)	$ (145)	$ (158)	$ (598)	$ (147)	$ (144)
Total Adjusted EBITDA	$ 120	$ 123	$ 142	$ 150	$ 535	$ 122	$ 114	$ 127	$ 130	$ 493	$ 96	$ 110
Total Adjusted EBITDA	10.2 %	10.7 %	12.4 %	12.7 %	11.5 %	10.9 %	10.3 %	11.6 %	11.8 %	11.1 %	9.1 %	10.8 %

Horizontal Revenue

All numbers for 2018 and 2019 adjusted to remove divestitures.
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Horizontal Revenue
($ in millions)
Q1 2018	Q2 2018	Q3 2018	Q4 2018	FY 2018	Q1 2019	Q2 2019	Q3 2019	Q4 2019	FY 2019	Q1 2020	Q2 2020
Consolidated Summary	$ 1,420	$ 1,387	$ 1,304	$ 1,282	$ 5,393	$ 1,158	$ 1,112	$ 1,098	$ 1,099	$ 4,467	$ 1,051	$ 1,016
Commercial Industries	654	626	620	650	2,550	612	592	578	605	2,387	572	520
Government Services	335	341	338	337	1,351	325	326	319	291	1,261	290	331
Transportation	176	180	184	189	729	184	194	201	203	782	189	165
Other Segment	255	240	162	106	763	37	-	-	-	37	-	-
Commercial Industries	$ 654	$ 626	$ 620	$ 650	$ 2,550	$ 612	$ 592	$ 578	$ 605	$ 2,387	$ 572	$ 520
Customer experience management	178	165	177	190	710	171	158	161	179	669	168	157
Business operations solutions	191	180	173	172	716	166	157	153	156	632	153	133
Commercial healthcare solutions	115	109	108	113	445	122	123	121	116	482	113	103
Human resource services	170	172	162	175	679	153	154	143	154	604	138	127
Government Services	$ 335	$ 341	$ 338	$ 337	$ 1,351	$ 325	$ 326	$ 319	$ 291	$ 1,261	$ 290	$ 331
Government healthcare solutions	177	181	181	188	727	177	175	171	151	674	152	154
Government services solutions	158	160	157	149	624	148	151	148	140	587	138	177
Transportation	$ 176	$ 180	$ 184	$ 189	$ 729	$ 184	$ 194	$ 201	$ 203	$ 782	$ 189	$ 165
Roadway charging & management services	72	71	79	78	300	79	81	83	84	327	78	71
Transit solutions	54	57	54	61	226	54	62	69	70	255	67	61
Curbside management solutions	27	28	27	27	109	27	28	27	25	107	22	14
Public safety solutions	19	20	20	20	79	21	20	20	22	83	20	17
Commercial vehicles	4	4	4	3	15	3	3	2	2	10	2	2
Other Segment	$ 255	$ 240	$ 162	$ 106	$ 763	$ 37	$ -	$ -	$ -	$ 37	$ -	$ -
Divestitures / ASC 606	248	238	162	104	752	36	-	-	-	36	-	-
Education	7	2	-	2	11	1	-	-	-	1	-	-