CGS International, Inc. announced the appointment of Cathrine Jooste as the new President of CGS Global Outsourcing and Customer Experience division. With an illustrious career spanning over 25 years in the consulting, business process and customer care outsourcing industries, Jooste brings extensive expertise and a proven track record of success to CGS. With optimized call center resources to serve global clients, CGS offers a unique hybrid approach through automation and live agents in its contact centers located in North America, South America, Europe, Asia, Africa, and the Middle East.

Its AI-enriched chatbot and RPA technologies complement the customer support services provided by thousands of multilingual call center agents. CGS supports many of the worlds global brands from retail, hospitality, financial services, healthcare, technology, and telecom. CGSs innovative, scalable and flexible business process outsourcing (BPO) solutions include technical and customer support, tele sales, channel enablement and back-office support.

Prior to joining CGS, Jooste served as the Chief Commercial Officer and North American Region President for Atento, a global customer relationship management and BPO firm. During her tenure, she played a pivotal role in driving record growth and solidifying Atento's market position. Jooste has also held various leadership positions at renowned companies including DXC, Cognizant, and Accenture, where she consistently demonstrated her ability to navigate complex business environments and deliver exceptional results.