AudioCodes Ltd. announced the launch of its SmartTAP call recording solution release 4.1. SmartTAP is an intelligent, fully certified and secure enterprise interaction recording solution for voice, video and instant messages (IM) that can seamlessly capture and index virtually any customer or organizational interaction across external and internal communication channels. In the latest release, SmartTAP includes full video interaction capturing functionality which, like the existing voice and IM capturing capabilities, is capable of recording both one-on-one and conference video calls. In addition, SmartTAP can now record a broad range of organizational interaction types, including internal, external and mobile interactions, as well as interactions with remote and federated users. With these capabilities, enterprises are able to start driving artificial intelligence based business analytics in order to enhance productivity and deliver actionable insights from business interactions. These capabilities mean that SmartTAP can be used with confidence by any organization operating under the European Union's new MiFID II directive. This directive, which came into force in January 2018, was designed to inject further transparency into financial markets. It stipulates that all firms in the EU that sell financial instruments must capture all communications that take place with a customer prior to the actual transaction occurring " including emails, social media conversations and telephone calls.
AudioCodes Ltd is an Israel-based software publisher. The Company provides communications software, end-to-end products and productivity solutions for the digital workplace. Company's solution's enables enterprises and service providers to build and operate all-IP voice networks for delivering unified communications, contact centers, and hosted business services, whether in the cloud or on premises. AudioCodes Ltd categorizes its products and services into three main business lines: Enterprise solution consists products and solutions designed to simplify the implementation of state-of the-art enterprise communications and contact center solutions; Service provider solutions consist high performance, versatile CPE devices deliver on-premises connectivity to cloud UC services and SIP trunks for business customers; Voice.ai category leverage the latest in voice recognition, AI and machine learning technologies to create voice-driven solutions. The Company servers its customer worldwide.