American Airlines Group Inc. announced that Hector Adler has been named Senior Vice President – Product and Service Delivery. In this new role, Adler will be charged with harmonizing the products and services customers experience across American’s mainline and regional network. Jill Surdek has been named Adler’s successor as Vice President – Flight Service and will report to Kerry Philipovitch, Senior Vice President – Customer Experience. Adler will work with Kurt Stache, Senior Vice President – Marketing & Loyalty; Kenji Hashimoto, Senior Vice President – Regional Carriers; and Kerry Philipovitch, Senior Vice President – Customer Experience on the alignment of the products and services American delivers to its customers. Previously American’s Vice President – Flight Service, Adler is a pioneer for the flight attendant profession. He was a member of the first class to include male flight attendants at American in 1973. He went on to serve in leadership roles at Pan American World Airways, United Airlines, Northwest Airlines, Eos Airlines and US Airways before leading the flight attendant workforce at American. Adler plans to retire from the airline in 2018. Jill Surdek succeeds Adler and will assume the role of Vice President – Flight Service in February 2017. Surdek began her career at American in 1998 in Revenue Management and later served a variety of roles across Sales and Marketing. Most recently she has served as Vice President – Customer Planning, where she oversaw policies, technology strategy and training for American’s Airports and Reservations team, Premium Customer Services delivery and service recovery.