8x8 Launches AI-Powered Solution for Councils to Help Increase Electoral Engagement and Reduce Local Authorities? Election Workloads
May 30, 2024 at 04:00 am
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8x8, Inc. announced the availability of 8x8 Ballot It!, an AI-powered self-service solution that aims to empower UK citizens with the latest and most relevant election information and help boost voter turnout in regional and national elections. A voice and digital chat service for public sector organizations that seamlessly integrates into their contact centre and embeds into existing websites, Ballot It! is powered by the conversational AI capabilities of 8x8 Intelligent Customer Assistant. The new solution is intentionally engineered to ensure the electorate in each region has real-time access to relevant up-to-date information around candidates and polling stations, while also relieving local government staff and volunteers of a number of election-related tasks, easing their workloads. The top value of deploying AI is to enable organizations to provide customers with quick responses to inquiries while at the same time increasing employee productivity. The benefits of Ballot It! include: Empowered Citizens: 24/7 access to accurate information and resources about upcoming elections to enhance knowledge and manage voting preferences.
Streamlined Resources: single access point for publicly-available information. Instant Self-Service with Customised Information: provides voters with links to specific local projects and candidate information via voice and digital channels. Enhanced Productivity: Reduces contact centre and staff workloads for councils and local governments with automated messages directing citizens to the relevant online resources. Delivering Ballot It! reinforces 8x8?s understanding of the needs and pain points of the local government sector in the UK. The 8x8 cloud contact centre and unified communications platform supports the constituent and employee experience requirements of some of the best known councils in the UK, including City of Westminster Council, Liverpool City Council, Sefton Council, and London Borough of Hounslow.
8x8, Inc. is a provider of software-as-a-service solutions for contact centers, voice communications, video meetings, employee collaboration, and embeddable communication application programming interfaces (API). The Companyâs communications platform solutions comprise the 8x8 XCaaS platform, which is an integrated contact center, voice communications, video, chat, and SMS solution built on one global cloud communications platform. Its integrated technology platform includes 8x8 Work, 8x8 Contact Center, 8x8 Engage and 8x8 X Series. Its 8x8 Work is an end-to-end unified communications as a service solution that delivers enterprise-grade voice services, secure video meetings, and unified messaging including direct messages, public and private team messaging rooms, and peer-to-peer short and multimedia messaging, or SMS/MMS. 8x8 Contact Center is a cloud-based contact center as-a-service solution that includes omnichannel customer engagement, advanced analytics, and other features.