8x8, Inc. announced the availability of 8x8 Ballot It!, an AI-powered self-service solution that aims to empower UK citizens with the latest and most relevant election information and help boost voter turnout in regional and national elections. A voice and digital chat service for public sector organizations that seamlessly integrates into their contact centre and embeds into existing websites, Ballot It! is powered by the conversational AI capabilities of 8x8 Intelligent Customer Assistant. The new solution is intentionally engineered to ensure the electorate in each region has real-time access to relevant up-to-date information around candidates and polling stations, while also relieving local government staff and volunteers of a number of election-related tasks, easing their workloads. The top value of deploying AI is to enable organizations to provide customers with quick responses to inquiries while at the same time increasing employee productivity. The benefits of Ballot It! include: Empowered Citizens: 24/7 access to accurate information and resources about upcoming elections to enhance knowledge and manage voting preferences.
Streamlined Resources: single access point for publicly-available information. Instant Self-Service with Customised Information: provides voters with links to specific local projects and candidate information via voice and digital channels. Enhanced Productivity: Reduces contact centre and staff workloads for councils and local governments with automated messages directing citizens to the relevant online resources. Delivering Ballot It! reinforces 8x8?s understanding of the needs and pain points of the local government sector in the UK. The 8x8 cloud contact centre and unified communications platform supports the constituent and employee experience requirements of some of the best known councils in the UK, including City of Westminster Council, Liverpool City Council, Sefton Council, and London Borough of Hounslow.