The Internet can connect even the smallest business to data networks and computer systems around the world. This access also exposes a company to hackers, viruses and other cyber attacks, and makes their business vulnerable to computer problems that can shut down their operations.
In response, The Hartford Steam Boiler Inspection and Insurance Company (HSB), part of Munich Re, has added a technical help desk service to its CyberOne™ insurance product, which is designed to help small to mid-size businesses recover from computer attacks.
“With cyber attacks increasing, it’s getting harder for a business to respond,” said Timothy Zeilman, HSB vice president and counsel. “Many computer viruses, however, don’t rise to the level of a major cyber attack. Often, the owners of smaller businesses don’t know how to react to a nuisance virus or computer hacks and software glitches that slow down their computer systems.”
HSB’s new TechQ support service is included with HSB CyberOne™ insurance and provides help for a range of technology issues, from virus removal to Internet connectivity problems, or even setting up a new wireless network. HSB CyberOne™ customers can access IT professionals to diagnose a problem by telephone, online chat and using remote control tools.
Many of TechQ’s services are offered at no additional charge, although a host of services per incident or by subscription are available if more in-depth help is needed. There is no charge for the initial diagnosis and customers are free to perform or purchase any additional services wherever they choose.
HSB CyberOne™ insurance helps smaller businesses respond to computer attacks, including coverage for recovery costs for damage to data and systems, the interruption of business operations, and defense costs for legal actions that may result from customers, vendors and others. The cyber coverage also includes public relations expenses to help protect a business’s reputation.
Hartford Steam Boiler (HSB), a member of Munich Re’s Risk Solutions family since 2009, is a leading engineering and technical risk insurer providing equipment breakdown insurance products, other specialty coverages, and related inspection services and engineering consulting. Founded in 1866, HSB's difference is grounded in extensive technical knowledge with over 50 percent of its staff engineers, inspectors and technical personnel around the globe. We leverage our knowledge to anticipate future risks and develop a range of specialized solutions that enable our clients to build deeper and more profitable customer relationships. HSB holds A.M. Best Company’s highest financial rating, A++ (Superior). For more information, visit www.hsb.com and connect on Twitter, Facebook and LinkedIn.
Munich Re stands for exceptional solution-based expertise, consistent risk management, financial stability and client proximity. This is how Munich Re creates value for clients, shareholders and staff. In the financial year 2013, the Group – which combines primary insurance and reinsurance under one roof – achieved a profit of €3.3bn on premium income of over €51bn. It operates in all lines of insurance, with almost 45,000 employees throughout the world. With premium income of around €28bn from reinsurance alone, it is one of the world’s leading reinsurers. Especially when clients require solutions for complex risks, Munich Re is a much sought-after risk carrier. Its primary insurance operations are concentrated mainly in the ERGO Insurance Group, one of the major insurance groups in Germany and Europe. ERGO is represented in over 30 countries worldwide and offers a comprehensive range of insurances, provision products and services. In 2013, ERGO posted premium income of €18bn. In international healthcare business, Munich Re pools its insurance and reinsurance operations, as well as related services, under the Munich Health brand. Munich Re’s global investments amounting to €209bn are managed by MEAG, which also makes its competence available to private and institutional investors outside the Group.
