SMITH, one of North America's leading independent digital experience agencies, is pleased to announce its inclusion in Forrester Research, Inc.'s "Service Design Agency Overview, 2013" report.

Service designers define and implement interactions that span time and multiple touchpoints -- as well as the behind-the-scenes activities and systems that enable firms to deliver those interactions as planned. Forrester gathered details about 103 agencies that perform a range of service design work in Europe, the Middle East, and Africa (EMEA); North America; Asia Pacific; and Brazil in order to help customer experience professionals around the world identify those service designers best suited to help with their specific business needs.

"SMITH is pleased to be cited in this report," said SMITH President Tony Marinelli. "We are a fiercely user-centric agency with a long history of customer experience design. The report is a great resource to help organizations learn more about the service design landscape and make informed decisions."

The Forrester report encompasses 35 North American agencies, offers organizational data, and includes information about sector experience as well as primary and secondary capabilities offered by individual agencies. The report is available for download at http://www.forrester.com.

About SMITH

SMITH is one of North America's leading digital experience agencies. Creators of transactional brand moments for humans living in an all-channel world, SMITH's clients include some of the world's most important and highly recognized brands, including Microsoft, Cisco, Motorola, Nestle, Sam's Club, Xerox, and MasterCard. The company is headquartered in Seattle and has offices in Atlanta, Portland, Spokane, and Ottawa. Learn more at www.smith.co.

SMITH
Lynnette McLaughlin, 819-778-0313
Marketing Director
Marketing@smith.co