Wayne Crewes

Reflections Group is a dynamic company with an established history and an enviable reputation within Australia's cleaning industry. For over 20 years Shopping Centre Managers throughout Australia have enjoyed peace of mind knowing that its cleaning teams will deliver world-class cleaning services at their centers 24 hours a day seven days a week for the length of its contract. A family owned and operated business with a board of directors; the company has steadily grown since its inception, and is now recognized as a leader within the industry where it ranks as one of the largest contract cleaning operations in Australia. In recent times and in response to changes within the Australian retail sector and the way shopping centers are managed Reflections Group now not only provides Cleaning services but also Facility Management and Security services. This diversification has created exciting new opportunities for its company and increased opportunities for its employees. Currently, Reflections Group enjoys revenues of approximately 200 million dollars per annum, directly employing more than 3,000 people. Reflections Groups' hallmark, and acknowledged reason for success, is its ongoing ability to select and place the best managers and staff to meet all challenges and to develop such innovations as is necessary for consistent, high quality performance. Contract retention has also been a critical success factor for Reflections Group and the result of its genuine commitment to providing quality services. In addition, establishing and fostering communication with its clients and delivering services in a responsive and timely manner have also ensured client satisfaction.