Massood Zarrabian

KANA Software, Inc. helps the world's best known brands master the service experience. Its solutions help companies create consistent, knowledgeable conversations with their customers across every channel -- phone, email, chat and web. KANA is a complete solution for mastering the multi-channel service experience spanning the contact center agent desktop, email management, chat management, agent knowledge, and web self-service. KANA is proud to work with companies who have a relentless focus on customer service.

At OutStart, they are out to solve a big problem. Most organizations posses a wealth of underutilized collective intelligence around their products, services and processes. This underutilization negatively impacts employees, customers and partners, costing precious time and money while hindering performance. Said simply, 'what your people don't know will hurt you.' OutStart's social business software and learning systems act like a lifeline: connecting people to the know-how, creativity and learning they require to be efficient, effective and agile. Since its inception in 1999, and backed by leading venture capital firms, OutStart has matured into a profitable and rapidly growing company with an impressive range of customers who are surpassing expectations and delivering exceptional business results. The company is honored to have customers like Autodesk, BB&T, Boeing Company, BT, CVS Caremark, DIRECTV, EDS, General Dynamics, Internal Revenue Service, Lufthansa, McDonald's, MetLife, Prudential, TiVo, Australian Defense Force, U.S. Navy, UK Ministry of Defense, Verizon Wireless and Yum! Brands.

The company provides software and management services to aid sales teams in their interactions with customers and each other. Participate Systems' technology provides access to the experience and practices of other sales professionals and can be integrated into automation tools, portals, or other platforms. Among its clients are Microsoft, IBM, and SAP. Participate.com was founded as Extranet Solutions by former CEO Alan Warms in 1997, and changed its name in 1999 and again in 2002 to the current name. The company's owners include Warms, Interwest Partners, Seaport Capital, TL Ventures, and Participate employees

Broadbase Software, Inc. provided customer-focused analytic and marketing automation applications that analyze customer data from multiple touch points and use that information to execute marketing campaigns, improve online merchandizing and content, increase site stickiness and personalize all customer interactions. It had provided critical e-commerce infrastructure to more its customers including ADP, BEA Systems, Cisco Systems, Fidelity Investments, Hewlett Packard, InsWeb, Kodak, LoanCity.com, Mercata.com, Onvia.com, The Sharper Image and United Airlines. The company was headquartered in Menlo Park, CA.

Servicesoft, Inc. provides software solutions. Its clients include Cisco Systems, Intel, Motorola, IBM, Eddie Bauer, and GTE. The company is headquartered in Natick, MA.

Lewtan Technologies, Inc. provides analytics and surveillance information to the asset-backed securities market. The company is headquartered in New York, NY.

Part of Northrop Grumman Corp., Cayenne Software, Inc. is a company that develops computer-aided software engineering products. The company is based in Burlington, MA. Cayenne Software was acquired by Sterling Software, Inc., part of Northrop Grumman Corp. from April 03, 2000 on October 26, 1998 for $8 million.

Computervision Corporation is a private company that supplies electonic product definition solutions for company computer systems. The company is headquartered in Bedford, MA.