UserTesting.com announced the addition of Maggie Young, former Citigroup and Zappos executive. Maggie Young, Vice President of Customer Success. A customer experience evangelist, Maggie was most recently the Senior Vice President of Digital Customer Experience/User Research and Insights for Citi.

While at Citi, she created and led a new team within the Consumer Marketing Internet and Mobile group to handle all digital research: usability testing, Net Promoter Score, customer satisfaction, and third party research. Maggie's additional user research and strategy experience includes agency and consultancy projects for a wide variety of B2C and B2B clients.