SS&C Technologies Holdings, Inc. announced its new Contact Center platform to help asset management, life and pensions and retirement sectors modernize and elevate the customer experience. The global customer communications platform enables SS&C's clients to deliver customer experiences 24/7. The single global platform for customer communications enables SS&C's Contact Center clients to deliver experiences to their customers around the clock. In addition to voice, email and secure messaging, investment managers can leverage intelligent automation technologies to access customer information instantly and provide exceptional experiences across products and geographies.

The Contact Center platform features several AI chatbot capabilities and speech analytics to further enhance self-service capabilities. Multi-channel support with voice, email, chatbot, and AI-enabled intelligent virtual assistants is available on a fully outsourced or platform basis. Over the next 18 months, SS&C will be introducing: · Advanced use of intelligent virtual assistants, enabling firms to deal with multiple requests to reduce waiting time · Improved fraud detection, including biometrics, spectro-temporal audio analysis and detection of AI/synthesized voices and device spoofing detection · Improved analytics around customer sentiment in speech and text to predict escalation patterns · Co-pilot solutions to better feed knowledge to agents and training solutions to help improve service.

SS&C Global Investor & Distribution Solutions has grown to provide contact center services to more than 150 clients across investment management, superannuation, brokerage and other entities. SS&C has handled more than 3 million calls on behalf of its clients, leveraging more than 1,000 agents worldwide.