1 This afternoon, the Land Transport Authority and SMRT
jointly carried out a tabletop exercise to examine the
comprehensiveness of LTA's and SMRT's plans to manage train
service disruptions. Chaired by Mr Chew Hock Yong, LTA's
Chief Executive and Mr Tan Ek Kia, SMRT's Executive Director
and interim Chief Executive Officer, the exercise involved
more than 40 officers, including representatives from the
Singapore Civil Defence Force, Traffic Police, Public
Transport Security Command, Singapore Police Force and SBS
Transit.
2 The exercise analysed issues related to a prolonged train
service disruption. It examined the agencies' management of
various processes including the handling of the situation;
management of commuters and bus bridging services;
communications to affected commuters and the public; and the
coordination between the relevant agencies. It also
identified certain areas for improvement, such as how
information should be transmitted more quickly, and when
various relevant agencies ought to be activated.
3 Mr Chew Hock Yong, LTA's Chief Executive, said: "The
incidents of 15 and
17 Dec 2012 revealed that many areas of incident management
were not done to the satisfaction of commuters and needed to
be significantly improved. As a follow-up to this, LTA has
been working with SMRT to improve its rail incident
management plan since then. As part of this work, we had just
last week facilitated an agreement
2
between SMRT and SBS to let commuters affected by train
disruptions, travel on each other's buses for free. Today's
exercise was another important step in this process as it
brought everything together in a challenging exercise setting
and allowed both agencies to step through the improved plan
in detail together. The exercise was also a useful platform
for LTA, SMRT and the relevant agencies to take a deep and
critical look at our revised plans, so that we can fine tune
them further. Our aim is to put in place a set of
comprehensive plans, so that we can act swiftly and
effectively should a disruption take place and minimise the
discomfort and negative impact on commuters."
4 SMRT's Executive Director and interim CEO Mr Tan Ek Kia
said: "SMRT is committed to making a decisive improvement to
our incident management capabilities for the sake of our
commuters. Today's multiparty tabletop exercise was useful as
we tested our revised emergency and crisis response plans and
discussed the coordination of response efforts by the various
agencies with a view to further improve them. The lessons
gained from this exercise will allow us to further strengthen
our processes with the view to minimising inconvenience to
commuters."
5 More such incident management exercises, including those
that involve full ground deployment, will be conducted in the
coming months.
SMRT Corporation Ltd.
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