Meet Annika: Putting sustainability at the heart of elevator and escalator service

Berlin-based Annika has worked at Schindler for 21 years. A huge part of her role is listening to customers to understand their needs, then working with her team to develop services and products that support them.

Reliable maintenance that guarantees maximum uptime is, of course, a constant priority. "And the number of customers asking for help to make buildings more sustainable has really ramped up," she adds.

The good news is, the new era of digitally connected units has paved the way for more sustainable service. Harnessing the performance insights these units provide means Schindler can take preventive action to minimize faults. Connected units translate to less disruption: breakdowns are resolved up to 34%* faster and deliver a 37%* reduction in callbacks. This in turn means fewer site-visit emissions, which helps customers achieve green building credits.

"Ultimately, we have developed a smarter service with planned maintenance that is tailored to each elevator. This reduces CO2 and is more sustainable by design," explains Annika.

"Remotely monitoring digitally connected units around the clock at our Technical Operation Centers (TOCs) means that we can always be present for customers, even when they can't see us."

^{*Compared to non-connected units.}