Oslo, Norway ,September 05, 2023 Questback Group AS , a leading provider of CX and EX solutions, is delighted to announce substantial growth in key operational metrics for the first half of 2023, reaffirming its unwavering commitment to excellence and customer satisfaction. The company is pleased to report the following achievements: Year-over-YearARR Growth of +8%: As of the end of Q2 2023, Questback recorded a robust year-over-year Annual Recurring Revenue (ARR) growth of +8%, underscoring the enduring strength and resilience of its business model. Remarkable Sales Growth to New Customers: In the first half of 2023, the team achieved an astonishing +116% increase in sales to new customers compared to the same period last year. This remarkable growth underscores the company's prowess in attracting and serving an expanding customer base. Robust Growth in Total New ARR: Questback achieved a substantial +21% growth in total new ARR during H1 2023, encompassing ARR growth for both new customers and existing customers. This growth reflects the company's steadfast commitment to delivering exceptional value across its entire customer portfolio. Strong Net Retention Rate: The company maintained a robust Net Retention Rate of 101% during H1 2023, a testament to its ability not only to retain its existing customer base but also to nurture and expand those valuable relationships. This achievement underscores the trust and satisfaction customers place in our products and services. "Our strong focus on execution and our commitment to customer-centricity, delivered through the industry's best professionals, have enabled us to reach these remarkable milestones. We eagerly anticipate the future and remain committed to exceeding our customers' expectations." saidSaeid Mirzaie , CEO atQuestback Group . The full trading update is attached. Note: All numbers are calculated using constant currency exchange rates based on the average rates of the FY 2022 to exclude any effects of currency exchange rate fluctuations, and they are excluding sales and revenue from reseller and brokerage agreements. Questback is a leading provider of SaaS solutions for employee and customer feedback. The company was founded in 2000 and was listed inAugust 2021 on the Euronext Growth exchange inOslo . Find out more about Questback at Questback.com. For further queries, please contact:Saeid Mirzaie Chief Executive Officer Ph. +46 733 414407 Email: saeid.mirzaie@questback.com Cautionary note regarding forward-looking statements This communication may contain certain forward-looking statements relating to the business, financial performance and results of the Company and/or the industry in which it operates. Forward-looking statements concern future circumstances and results and other statements that are not historical facts, sometimes identified by the words "believes", "expects", "predicts", "intends", "projects", "plans", "estimates", "aims", "foresees", "anticipates", "targets", and similar expressions. Any such forward-looking statements are solely opinions and forecasts reflecting views as of the date set out on the cover of these materials, which are subject to risks, uncertainties and other factors that may cause actual events to differ materially from any anticipated development, including the risk factors set forth in the Information Document prepared by the Company in connection with the Listing, available at https://newsweb.oslobors.no/message/540413 under the heading "Vedlegg". No liability for such statements, or any obligation to update any such statements or to conform such statements to actual results, is assumed. Furthermore, information about past performance given in this communication is given for illustrative purposes only and should not be relied upon as, and is not, an indication of future performance.
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