Forward-Looking Statements
This Management's Discussion and Analysis of Financial Condition and Results of
Operations (MD&A) contains statements that are forward-looking. We caution
readers that any forward-looking statements within the meaning of Section 27A of
the Securities Act of 1933 (Securities Act) and Section 21E of the Securities
Exchange Act of 1934 (Exchange Act) may change based on various factors.
Forward-looking statements are based on current expectations and assumptions,
which we believe are reasonable; however, such statements are subject to risks
and uncertainties, and actual results could differ materially from those
projected or assumed in any of our forward-looking statements. Words such as
"estimate," "target," "project," "plan," "believe," "expect," "anticipate,"
"intend" and similar expressions may identify such forward-looking statements.
We undertake no obligation to publicly update or revise any forward-looking
statements, whether as a result of new information, future events or otherwise,
except as required by law. Forward-looking statements in this Form 10-Q speak
only as of the date hereof, and forward-looking statements in documents that are
incorporated by reference speak only as of the date of those documents.
Our results of operations, financial condition and forward-looking statements
are subject to change and to inherent risks and uncertainties, such as those
disclosed or incorporated by reference in our filings with the Securities and
Exchange Commission. In particular, we continue to navigate the impacts of the
COVID-19 pandemic (COVID-19), including its effects on the cost and availability
of labor and transportation and global supply chains. Other factors which could
cause future financial performance to differ materially from the expectations,
and which may also be exacerbated by COVID-19 or a negative change in the
economy, include, without limitation:
•declining physical mail volumes
•changes in postal regulations or the operations and financial health of posts
in the U.S. or other major markets, or changes to the broader postal or shipping
markets
•the loss of, or significant changes to, our contractual relationships with the
United States Postal Service (USPS) or USPS' performance under those contracts
•our ability to continue to grow and manage volumes, gain additional economies
of scale and improve profitability within our Global Ecommerce and Presort
Services segments
•changes in labor and transportation availability and costs
•third-party suppliers' ability to provide products and services required by us
and our clients
•competitive factors, including pricing pressures, technological developments
and the introduction of new products and services by competitors
•the loss of some of our larger clients in our Global Ecommerce and Presort
Services segments
•expenses and potential impacts resulting from a breach of security, including
cyber-attacks or other comparable events
•our success at managing customer credit risk
•capital market disruptions or credit rating downgrades that adversely impact
our ability to access capital markets at reasonable costs
•our success in developing and marketing new products and services and obtaining
regulatory approvals, if required
•the continued availability and security of key information technology systems
and the cost to comply with information security requirements and privacy laws
•changes in international trade policies, including the imposition or expansion
of trade tariffs
•changes in tax laws, rulings or regulations, including the impact of potential
U.S. tax reform
•our success at managing relationships and costs with outsource providers of
certain functions and operations
•changes in banking regulations or the loss of our Industrial Bank charter
•changes in foreign currency exchange rates and interest rates
•increased environmental and climate change requirements or other developments
in these areas
•the United Kingdom's exit from the European Union
•intellectual property infringement claims
•the use of the postal system for transmitting harmful biological agents,
illegal substances or other terrorist attacks
•impact of acts of nature on the services and solutions we offer

Further information about factors that could materially affect us, including our
results of operations and financial condition, is contained in Item 1A. "Risk
Factors" in our 2020 Annual Report, as supplemented by Part II, Item 1A in this
Quarterly Report on Form 10-Q.
                                       31
--------------------------------------------------------------------------------

Overview

Financial Results Summary - Three and Six Months Ended June 30:


                                                                                                         Revenue
                                                      Three Months Ended June 30,                                                         Six Months Ended June 30,
                                                                                              Constant                                                                            Constant
                                                                         Actual %            Currency %                                                       Actual %           Currency %
                                   2021                 2020              change               Change                 2021                  2020               change              change
Business services            $     567,022          $ 528,990                   7  %                  6  %       $  1,137,476          $   973,369                 17  %                16  %
Support services                   115,156            113,786                   1  %                 (1) %            233,853              235,801                 (1) %                (2) %
Financing                           73,453             85,462                 (14) %                (16) %            151,265              174,540                (13) %               (15) %
Equipment sales                     86,267             57,837                  49  %                 46  %            173,070              134,110                 29  %                27  %
Supplies                            38,655             32,773                  18  %                 14  %             80,879               78,482                  3  %                 -  %
Rentals                             18,650             18,644                   -  %                 (2) %             37,857               37,458                  1  %                (1) %
Total revenue                $     899,203          $ 837,492                   7  %                  6  %       $  1,814,400          $ 1,633,760                 11  %                10  %



                                                                                                          Revenue
                                                      Three Months Ended June 30,                                                         Six Months Ended June 30,
                                                                                              Constant                                                                            Constant
                                                                          Actual %           currency %                                                      Actual %            currency %
                                    2021                 2020              change              change                2021                  2020               change               change
Global Ecommerce              $     418,429          $ 398,453                  5  %                 3  %       $    831,515          $   690,776                  20  %                19  %
Presort Services                    134,619            118,127                 14  %                14  %            277,745              258,847                   7  %                 7  %
SendTech Solutions                  346,155            320,912                  8  %                 6  %            705,140              684,137                   3  %                 1  %
Total                         $     899,203          $ 837,492                  7  %                 6  %       $  1,814,400          $ 1,633,760                  11  %                10  %



                                                                                                       EBIT
                                                         Three Months Ended June 30,                                         Six Months Ended June 30,
                                                2021                  2020              % change                   2021                    2020              % change
Global Ecommerce                          $      (10,831)         $ (18,894)                   43  %       $     (37,207)              $ (48,369)                   23  %
Presort Services                                  16,134             12,582                    28  %              35,185                  28,277                    24  %
SendTech Solutions                               107,121            104,268                     3  %             221,591                 210,830                     5  %
Total Segment EBIT                        $      112,424          $  97,956                    15  %       $     219,569               $ 190,738                    15  %



Beginning primarily in the second quarter of 2020, COVID-19 impacted our
financial results in different ways in each of our businesses. Global Ecommerce
experienced a significant increase in volumes and revenue due to the demand for
ecommerce solutions; however, the increase in volumes resulted in higher postal
costs driven by capacity constraints and higher labor and transportation costs
due to increased demand and competition for these resources. Presort Services
experienced a decline in both First Class and Marketing Mail and higher labor
costs. Global Ecommerce and Presort Services also incurred additional costs and
experienced lower productivity as a result of the health and safety measures
implemented in their facilities. In SendTech Solutions, the increase in the
number of clients working remotely adversely impacted demand for and usage of
our mailing equipment and supplies, and our ability to perform on-site service
and installations.

Revenue increased 7% as reported and 6% at constant currency in the second
quarter of 2021 compared to the prior year, primarily driven by higher business
services revenue, equipment sales and supplies revenue, partially offset by
lower financing income. Business services revenue increased 7% as reported and
6% at constant currency driven by a 14% increase in Presort Services revenue due
to higher Marketing Mail and First Class mail volumes, and a 5% increase (3% at
constant currency) in Global Ecommerce due to higher cross-border volumes.
Equipment sales increased 49% (46% at constant currency) and supplies increased
18% (14% at constant currency) primarily due to the impacts of COVID-19 on the
prior year quarter. The decline in financing income is primarily due to a
declining financing portfolio.

Segment EBIT in the quarter increased 15% as all segments reported improvements
over the prior year. Global Ecommerce EBIT improved 43% primarily due to higher
revenue and lower operating expense, primarily due to higher credit loss
provision and costs in
                                       32
--------------------------------------------------------------------------------



the prior year due to COVID-19. Presort Services EBIT increased 28% and SendTech
Solutions EBIT improved 3% over the prior year quarter primarily due to higher
revenue. Refer to Results of Operations section for further information.

During the quarter, we also received proceeds of $28 million and recognized a
pre-tax gain of $10 million recognized in other (income) expense from the sale
of a U.K. based software consultancy business ("Tacit") acquired as part of our
2017 acquisition of Newgistics.


Outlook



The impacts of COVID-19 on our business, operations and financial performance
remain uncertain, especially in light of new variants of COVID-19 and increased
cases in certain parts of the country and world. Supply chain issues continue to
pose challenges. Specifically, the global semiconductor chip shortage may
adversely affect our needed supply for SendTech equipment for the remainder of
2021. The extent of that impact will depend upon the duration and severity of
the shortage, as well as our success in mitigating against its impact.
Accordingly, there are some unique factors not within our control that could
affect our business and current outlook for 2021. However, we believe we are
well positioned to navigate the current conditions and will continue to take
proactive steps to manage our operations and related financial impacts.

Despite some of these ongoing uncertainties, we do not expect the global economy
or our individual businesses to be affected to the same extent in 2021 as in
2020. Within Global Ecommerce, we anticipate revenue growth in 2021, although
not at the growth rates experienced in 2020. We expect margin and profit
improvements in 2021 from pricing initiatives and operational improvements
within our facilities and network designed to drive efficiencies and increase
productivity; however, we also expect continued growth of the market's need for
transportation services and labor to generate increased costs. Within Presort
Services, we expect continued growth throughout 2021 and margin improvements
from productivity initiatives, increased automation and facilities consolidation
and optimization. Within SendTech Solutions, we expect revenue to decline, but
growth in our cloud-enabled shipping solutions and sales of our multi-purpose
devices to partially offset these declines. On a consolidated basis, we expect
revenue growth in the low to mid-single digit range in 2021 compared to 2020.


                                       33
--------------------------------------------------------------------------------



                             RESULTS OF OPERATIONS
In our revenue discussion, we may refer to revenue growth on a constant currency
basis. Constant currency measures exclude the impact of changes in currency
exchange rates since the prior period under comparison. We believe that
excluding the impacts of currency exchange rates provides investors with a
better understanding of the underlying revenue performance. Constant currency
change is calculated by converting the current period non-U.S. dollar
denominated revenue using the prior year's exchange rate. Where constant
currency measures are not provided, the actual change and constant currency
change are the same.
Management measures segment profitability and performance using segment earnings
before interest and taxes (EBIT). Segment EBIT is calculated by deducting from
segment revenue the related costs and expenses attributable to the segment.
Segment EBIT excludes interest, taxes, general corporate expenses, restructuring
charges, asset impairment charges, goodwill impairment charges and other items
not allocated to a particular business segment. Management believes that it
provides investors a useful measure of operating performance and underlying
trends of the business. Segment EBIT may not be indicative of our overall
consolidated performance and therefore, should be read in conjunction with our
consolidated results of operations.

REVENUE AND SEGMENT EBIT
Global Ecommerce
Global Ecommerce includes the revenue and related expenses from domestic parcel
services, cross-border solutions and digital delivery services.
                                                          Revenue                                                   Cost of Revenue                           Gross Margin
                                                Three Months Ended June 30,                                   Three Months Ended June 30,              Three Months Ended June 30,
                                                                                        Constant
                                                                    Actual %           Currency %
                              2021                 2020              change              change                 2021                  2020               2021               2020
Business services       $     418,429          $ 398,453                  5  %                 3  %       $      373,347          $ 355,861               10.8  %            10.7  %

                                             Segment EBIT
                                     Three Months Ended June 30,
                                                                    Actual %
                              2021                 2020              change
Segment EBIT            $     (10,831)         $ (18,894)                43  %


Global Ecommerce revenue increased 5% as reported and 3% at constant currency in
the second quarter of 2021 compared to the prior year period due to volume
growth in cross-border contributing revenue of 12%, partially offset by lower
revenue contribution of domestic parcel delivery volumes and digital delivery
volumes of 6% and 3%, respectively.
Total gross margin increased $2 million and gross margin percentage remained
flat compared to the prior year primarily due to the increase in revenue
partially offset by higher transportation and postal costs.
Segment EBIT for the second quarter of 2021 was a loss of $11 million compared
to a loss of $19 million in the prior year period. The reduction in loss was
primarily driven by the increase in gross margin of $2 million and a $6 million
credit loss charge in the prior year associated with COVID-19.
                                                            Revenue                                                     Cost of Revenue                          Gross Margin
                                                   Six Months Ended June 30,                                       Six Months Ended June 30,               Six Months Ended June 30,
                                                                                            Constant
                                                                        Actual %           Currency %
                                2021                   2020              change              change                 2021                  2020              2021              2020
Business services        $    831,515              $ 690,776                 20  %                19  %       $      757,655          $ 621,082              8.9  %            10.1  %

                                               Segment EBIT
                                         Six Months Ended June 30,
                                                                        Actual %
                                2021                   2020              change
Segment EBIT             $    (37,207)             $ (48,369)                23  %


                                       34

--------------------------------------------------------------------------------



Global Ecommerce revenue increased 20% as reported and 19% at constant currency
in the first six months of 2021 compared to the prior year period due to an
increase in cross-border volumes and domestic parcel delivery volumes each
contributing to revenue growth of 13% and 6%, respectively.
Total gross margin increased $4 million due to higher revenue, but the gross
margin percentage declined to 8.9% from 10.1% primarily due to higher
transportation, postal and labor costs.
Segment EBIT for the first six months of 2021 was a loss of $37 million compared
to a loss of $48 million in the prior year period. The reduction in loss was
driven by the increase in gross margin and $7 million in lower operating
expenses, including lower credit loss provision.

Presort Services
Presort Services includes revenue and related expenses from sortation services
to qualify large volumes of First Class Mail, Marketing Mail, Marketing Mail
Flats and Bound Printed Matter for postal worksharing discounts.
                                                          Revenue                                                   Cost of Revenue                           Gross Margin
                                                Three Months Ended June 30,                                   Three Months Ended June 30,              Three Months Ended June 30,
                                                                                        Constant
                                                                    Actual %           Currency %
                              2021                 2020              change              change                  2021                 2020               2021               2020
Business services       $     134,619          $ 118,127                 14  %                14  %       $       103,175          $ 93,542               23.4  %            20.8  %

                                             Segment EBIT
                                     Three Months Ended June 30,
                                                                    Actual %
                              2021                 2020              change
Segment EBIT            $      16,134          $  12,582                 28  %


Presort Services revenue increased 14% in the second quarter of 2021 compared to
the prior year period. Marketing Mail volumes and First Class Mail volumes each
contributed revenue growth of 7% primarily due to the impact of COVID-19 on the
prior year period.
Gross margin increased to 23.4% from 20.8% primarily due to the increase in
revenue, partially offset by higher labor costs driven by wage increases to
address the increase in competition for labor resources.

Segment EBIT increased $4 million or 28% in the second quarter of 2021, due to a
$7 million increase in gross margin partially offset by $3 million of insurance
proceeds related to a malware attack received in the prior year.

                                                            Revenue                                                     Cost of Revenue                           Gross Margin
                                                   Six Months Ended June 30,                                       Six Months Ended June 30,               Six Months Ended June 30,
                                                                                            Constant
                                                                        Actual %           Currency %
                                2021                   2020              change              change                 2021                  2020               2021              2020
Business services        $    277,745              $ 258,847                  7  %                 7  %       $      212,174          $ 198,781               23.6  %           23.2  %

                                               Segment EBIT
                                         Six Months Ended June 30,
                                                                        Actual %
                                2021                   2020              change
Segment EBIT             $     35,185              $  28,277                 24  %



Presort Services revenue increased 7% in the first six months of 2021 compared
to the prior year period primarily due higher volumes of Marketing Mail and
First Class Mail, which contributed revenue growth of 4% and 3%, respectively
primarily due to the impact of COVID-19 on the prior year period.
Gross margin increased $6 million and gross margin percentage increased slightly
to 23.6% from 23.2% primarily due to the increase in revenue.
                                       35
--------------------------------------------------------------------------------

Segment EBIT increased $7 million or 24% in the first six months of 2021, primarily due to the increase in gross margin of $6 million and lower operating expenses of $1 million.



SendTech Solutions
SendTech Solutions includes the revenue and related expenses from physical and
digital mailing and shipping technology solutions, financing, services, supplies
and other applications to help simplify and save on the sending, tracking and
receiving of letters, parcels and flats.
                                                          Revenue                                                   Cost of Revenue                           Gross Margin
                                                Three Months Ended June 30,                                   Three Months Ended June 30,             

Three Months Ended June 30,


                                                                                        Constant
                                                                    Actual %           Currency %
                              2021                 2020              change              change                 2021                  2020               2021               2020
Business services       $      13,974          $  12,410                 13  %                12  %       $        6,247          $   4,856               55.3  %            60.9  %
Support services              115,156            113,786                  1  %                (1) %               37,095             36,196               67.8  %            68.2  %
Financing                      73,453             85,462                (14) %               (16) %               11,773             11,939               84.0  %            86.0  %
Equipment sales                86,267             57,837                 49

 %                46  %               61,503             47,866               28.7  %            17.2  %
Supplies                       38,655             32,773                 18  %                14  %               10,467              8,377               72.9  %            74.4  %
Rentals                        18,650             18,644                  -  %                (2) %                6,013              6,021               67.8  %            67.7  %
Total revenue           $     346,155          $ 320,912                  8  %                 6  %       $      133,098          $ 115,255               61.5  %            64.1  %

                                             Segment EBIT
                                     Three Months Ended June 30,
                                                                    Actual %
                              2021                 2020              change
Segment EBIT            $     107,121          $ 104,268                  3  %


SendTech Solutions revenue increased 8% as reported and 6% at constant currency
in the second quarter of 2021 compared to the prior year. Equipment sales
increased 49% as reported and 46% at constant currency and supplies revenue
increased 18% as reported and 14% at constant currency primarily due to the
effect on the prior year from COVID-19 that impacted our ability to contact and
service clients and perform on-site installations and reduced usage and demand
for supplies. Business services revenue increased 13% as reported and 12% at
constant currency primarily due to an increased use of our shipping products.
These increases were partially offset by a decline in financing income of 14% as
reported and 16% at constant currency primarily driven by a declining financing
portfolio.
Gross margin for the second quarter of 2021 decreased to 61.5% from 64.1% in the
prior year period. Equipment sales gross margin increased to 28.7% from 17.2%
primarily due to the increase in revenue. Supplies gross margin decreased to
72.9% from 74.4% primarily due to product mix.
Segment EBIT increased $3 million or 3% in the second quarter of 2021 compared
to the prior year, primarily driven by the increase in gross margin of $7
million, partially offset by higher operating expenses of $4 million.
                                       36
--------------------------------------------------------------------------------




                                                              Revenue                                                     Cost of Revenue                           Gross Margin
                                                     Six Months Ended June 30,                                       Six Months Ended June 30,                Six Months Ended June 30,
                                                                                              Constant
                                                                          Actual %           Currency %
                                  2021                   2020              change              change                 2021                  2020               2021               2020
Business services          $     28,216              $  23,746                 19  %                19  %       $       12,315          $   9,042               56.4  %            61.9  %
Support services                233,853                235,801                 (1) %                (2) %               73,323             75,823               68.6  %            67.8  %
Financing                       151,265                174,540                (13) %               (15) %               23,659             24,428               84.4  %            86.0  %
Equipment sales                 173,070                134,110                 29  %                27  %              123,293            105,214               28.8  %            21.5  %
Supplies                         80,879                 78,482                  3  %                 -  %               21,678             20,619               73.2  %            73.7  %
Rentals                          37,857                 37,458                  1  %                (1) %               12,460             12,400               67.1  %            66.9  %
Total revenue              $    705,140              $ 684,137                  3  %                 1  %       $      266,728          $ 247,526               62.2  %            63.8  %

                                                 Segment EBIT
                                           Six Months Ended June 30,
                                                                          Actual %
                                  2021                   2020              change
Segment EBIT               $    221,591              $ 210,830                  5  %



SendTech Solutions revenue increased 3% as reported and 1% at constant currency
in the first six months of 2021 compared to the prior year. Equipment sales
increased 29% as reported and 27% at constant currency and supplies revenue
increased 3% as reported and was flat at constant currency primarily due to the
effect on the prior year from COVID-19 that impacted our ability to contact and
service clients and perform on-site installations and reduced usage and demand
for supplies. Business services revenue increased 19% primarily due to an
increased use of our shipping products. These increases were partially offset by
declines in financing income and support services revenue. Financing income
decreased 13% as reported and 15% at constant currency primarily driven by a
declining financing portfolio and support services revenue decreased 1% as
reported and 2% at constant currency primarily due to the declining meter
population.

Gross margin for the first six months of 2021 decreased to 62.2% from 63.8%
compared to the prior year period. Business services gross margin decreased to
56.4% from 61.9% primarily driven by a shift to lower margin products and
financing income margin decreased to 84.4% from 86% due to rising interest
rates. Equipment sales gross margin increased to 28.8% from 21.5% primarily due
the increase in revenue.
Segment EBIT increased $11 million or 5% in the first six months of 2021
compared to the prior year, primarily driven by a $10 million credit loss charge
in the prior year associated with COVID-19.

UNALLOCATED CORPORATE EXPENSES



The majority of our SG&A expense is recorded directly or allocated to our
reportable segments. Those expenses not recorded directly or allocated to our
reportable segments are reported as unallocated corporate expenses. Unallocated
corporate expenses primarily represents corporate administrative functions such
as finance, marketing, human resources, legal, information technology and
innovation.

                                             Three Months Ended June 30,                                   Six Months Ended June 30,
                                                                            Actual %                                                     Actual %
                                      2021                 2020              change                2021                 2020              change
Unallocated corporate expenses  $       56,316          $ 49,489                 14  %       $      113,781          $ 93,211                 22  %



The increase in unallocated corporate expenses in the quarter compared to the
prior year period was driven primarily by higher employee-related expenses of
$10 million partially offset by lower professional fees of $5 million. The
increase in unallocated corporate expenses for the first six months of 2021
compared to the prior year was primarily due to higher employee-related expenses
of $18 million, insurance costs of $2 million and marketing expenses of $1
million.

                                       37
--------------------------------------------------------------------------------



CONSOLIDATED EXPENSES
Selling, general and administrative (SG&A)
SG&A expense of $236 million in the quarter increased 1% compared to the prior
period, primarily due higher employee-related expenses of $18 million and higher
insurance costs of $3 million, partially offset by lower professional fees of
$10 million and lower provision for credit losses of $11 million. SG&A expense
of $474 million for the first six months of 2021 decreased 2% compared to the
prior year period, primarily due to lower credit loss provision of $23 million
and professional fees of $15 million, partially offset by higher
employee-related expenses of $29 million.
Research and development (R&D)
R&D expense increased 48%, or $4 million in the second quarter of 2021 and
increased 14%, or $3 million in the first six months of 2021 compared to the
prior year period, primarily due to a shift in the mix of projects as well as
the timing of project spending.
Restructuring charges
Restructuring charges primarily includes costs for employee severance and
facility closures. See Note 10 to the Condensed Consolidated Financial
Statements for further information.
Other (income) expense
Other income of $14 million in the second quarter of 2021 includes a $10 million
gain from the sale of Tacit, $3 million of insurance proceeds, a $1 million gain
from an asset sale and a $1 million loss on the early repayment of debt. Other
expense of $38 million for the first six months of 2021 also includes a $51
million loss on debt refinancing recognized in the first quarter. See Note 17 to
the Condensed Consolidated Financial Statements for further information.

INCOME TAXES AND DISCONTINUED OPERATIONS
Income taxes
The effective tax rate for the three and six months ended June 30, 2021 was
19.1% and 57.2%, respectively, and includes a tax benefit of $5 million due to
tax legislation in the U.K. and a tax charge of $6 million on the pre-tax gain
of $10 million from the sale of Tacit. See Note 13 to the Condensed Consolidated
Financial Statements for further information.
Discontinued Operations
Discontinued operations for the quarter ended June 30, 2021 includes a working
capital adjustment payment related to the sale of our Software Solutions
business. Discontinued operations for the six months ended June 30, 2021 also
includes a tax charge related to the sale of our Production Mail business.
                                       38
--------------------------------------------------------------------------------



                        LIQUIDITY AND CAPITAL RESOURCES
At June 30, 2021, we had cash, cash equivalents and short-term investments of
$814 million. This includes $211 million held at our foreign subsidiaries used
to support the liquidity needs of those subsidiaries. Our ability to maintain
adequate liquidity for our operations is dependent upon a number of factors,
including our revenue and earnings, our clients ability to pay their balances on
a timely basis, the length and severity of COVID-19 and its impact on
macroeconomic conditions and our ability to take further cost savings and cash
conservation measures if necessary. At this time, we believe that existing cash
and investments, cash generated from operations and borrowing capacity under our
$500 million revolving credit facility will be sufficient to fund our cash needs
for the next 12 months.

Cash Flow Summary
Changes in cash and cash equivalents were as follows:
                                                               2021                2020              Change
Net cash provided by operating activities                  $  144,729          $  86,422          $  58,307
Net cash used in investing activities                         (68,034)           (76,489)             8,455
Net cash used in financing activities                        (199,024)           (62,267)          (136,757)
Effect of exchange rate changes on cash and cash
equivalents                                                       349             (9,211)             9,560
Change in cash and cash equivalents                        $ (121,980)

$ (61,545) $ (60,435)




Operating Activities
Cash provided by operating activities was $145 million for the six months ended
June 30, 2021 compared to $86 million in the prior year period. The increase of
$58 million is primarily due to higher collections of receivables.

Investing Activities
Cash used in investing activities for the six months ended June 30, 2021
improved $8 million compared to the prior year period. Net cash from investing
activities benefited $58 million from investment activities due to the timing of
purchases and maturities, but was partially offset by higher capital
expenditures of $24 million as we prioritized and limited our capital
expenditures in 2020 in connection with COVID-19.
Cash flows from investing activities in 2021 were also negatively impacted by
lower proceeds from asset, business and other invest sales of $29 million. Cash
flows from investing activities in 2021 include net proceeds of $28 million from
the sale of Tacit and $2 million for other asset sales, whereas cash flows from
investing activities in 2020 included proceeds of $46 million from the surrender
of company-owned life insurance policies and $12 million from the sale of an
equity investment.

Financing Activities
Cash used in financing activities for the six months ended June 30, 2021 was
$199 million compared to $62 million in the prior year period. The increase of
$137 million is primarily due to higher net repayments of debt of $112 million,
higher premiums and fees to extinguish debt of $14 million and lower cash from
customer deposits at PB Bank of $7 million.

Financings and Capitalization
During 2021, we issued a $400 million 6.875% unsecured note due March 2027 and a
$350 million 7.25% unsecured note due March 2029. We also entered into a new
seven-year $450 million secured term loan maturing March 2028.
We redeemed the remaining $153 million balance of the October 2021 notes and,
under a tender offer, redeemed an aggregate $363 million of the May 2022 notes,
April 2023 notes and March 2024 notes. We also repaid the remaining $818 million
balance of our term loan that was scheduled to mature in January 2025.
We also amended our $500 million secured revolving credit facility and our $380
million secured term loan to extend their maturities from November 2024 to March
2026. The credit agreement that governs the revolving credit facility and term
loans contains financial and non-financial covenants. At June 30, 2021, we were
in compliance with all covenants and there were no outstanding borrowings under
the revolving credit facility.
In May 2021, we terminated our existing $500 million interest rate swap
agreements and entered into new interest rate swap agreements with an aggregate
notional amount of $200 million. Under the terms of the swap agreements, we pay
fixed-rate interest of
                                       39
--------------------------------------------------------------------------------



0.56% and receive variable-rate interest based on one-month LIBOR. The variable
interest rate under the term loans and the swaps reset monthly.
Each quarter, our Board of Directors considers whether to approve the payment,
as well as the amount, of a dividend. There are no material restrictions on our
ability to declare dividends. We expect to continue to pay a quarterly dividend;
however, no assurances can be given.
Contractual Obligations and Off-Balance Sheet Arrangements
At June 30, 2021, we have entered into leases with aggregate lease payments of
approximately $38 million and terms ranging from seven to ten years, that have
not commenced.

At June 30, 2021, there are no off-balance sheet arrangements that have, or are
reasonably likely to have, a material effect on our financial condition, results
of operations or liquidity.

Regulatory Matters
There have been no significant changes to the regulatory matters disclosed in
our 2020 Annual Report.
Item 3: Quantitative and Qualitative Disclosures About Market Risk
There were no material changes to the disclosures made in our 2020 Annual
Report.
Item 4: Controls and Procedures
Disclosure controls and procedures are designed to ensure that information
required to be disclosed in reports filed or submitted under the Exchange Act is
recorded, processed, summarized and reported within the time periods specified
in the Securities and Exchange Commission's rules and forms. Disclosure controls
and procedures are also designed to reasonably ensure that such information is
accumulated and communicated to management, including our Chief Executive
Officer (CEO) and Chief Financial Officer (CFO), to allow timely decisions
regarding disclosures.
With the participation of our CEO and CFO, management evaluated our disclosure
controls and procedures (as defined in Rule 13a-15(e) and Rule 15d-15(e) under
the Exchange Act) and internal controls over financial reporting as of the end
of the period covered by this report. Our CEO and CFO concluded that, as of the
end of the period covered by this report, such disclosure controls and
procedures were effective to ensure that information required to be disclosed in
reports filed or submitted under the Exchange Act is recorded, processed,
summarized and reported within the required time periods. In addition, no
changes in internal control over financial reporting occurred during the quarter
covered by this report that materially affected, or are reasonably likely to
materially affect, such internal control over financial reporting. Further, we
have not experienced any material impact to our internal controls over financial
reporting given that most of our employees are working remotely due to COVID-19.
We are continually monitoring and assessing the COVID-19 situation on our
internal controls to minimize the impact to their design and operating
effectiveness.
It should be noted that any system of controls is based in part upon certain
assumptions designed to obtain reasonable (and not absolute) assurance as to its
effectiveness, and there can be no assurance that any design will succeed in
achieving its stated goals. Notwithstanding this caution, the CEO and CFO have
reasonable assurance that the disclosure controls and procedures were effective
as of June 30, 2021.
                                       40

--------------------------------------------------------------------------------

© Edgar Online, source Glimpses