Murgitroyd boosted its commitment to client service by appointing Katie Efland as Director of Client Services. Ms. Efland was previously General Manager of the Murgitroyd IP Portal, and has been with the company for 7 years. Ms. Efland will start by establishing an internal Client Service Board which will review all current client interactions and communications to address and fix any areas that may not live up to delivering an excellent client experience.