Medallia, Inc. announced a strategic integration with Red Box Conversa. The partnership will empower enterprise organizations to understand and optimize the customer experience and to drive operational efficiencies at scale through real-time analysis of high-quality audio and media data sets captured by Conversa and transcribed by Medallia. Seamless integration to company-wide conversations captured by Conversa coupled with Medallia Experience Cloud transcription, will deliver deep insights to customer sentiment and drive revenue-impacting business decisions to retain customers and avoid costly churn.