LiveTiles Limited announced it has launched an Airline AI Bot Solution in conjunction with Microsoft. LiveTiles' Gate Agent Assistant Bot uses artificial intelligence to provide automated responses and retrieve the information required to allow airline staff to more quickly respond to customer demands at the gate. The customizable chatbot provides staff with an easy to use, conversational interface that sources information from an airline's existing systems. The bot automates key processes, such as issue escalation and the prefilling of customer data and immediately provides gate agents with the information needed to deliver a faster service in line with airline policies and procedures. The solution is designed to improve customer service by increasing staff efficiency and reducing wait times in the high volume, high stress environment at the airport gate.