FIVE9, INC. The video-conferencing platform Zoom said it will purchase the cloud-based software company
Zoom has become ubiquitous with virtually all gatherings -- from family get-togethers to large-scale conventions -- during the coronavirus pandemic.
"We are continuously looking for ways to enhance our platform, and the addition of
"Enterprises communicate with their customers primarily through the contact center and we believe this acquisition creates a leading customer engagement platform that will help redefine how companies of all sizes connect with their customers," Yuan said.
Zoom said the purchase will boost its emerging Zoom Phone offering, which is a cloud phone system that enabling organizations to connect and interact in expanded ways.
"Businesses spend significant resources annually on their contact centers, but still struggle to deliver a seamless experience for their customers,"
"It has always been
The deal marks another point in Zoom's rapid rise. Before the COVID-19 pandemic, Zoom was valued at
"It's worth noting this would be by far Zoom's largest-ever M&A deal, perhaps designed to make an impact from a diversification perspective," Kessler told CNN Business.
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