E-SoftSys announced the release of a new version of their fully integrated Customer Relationship Management Module- e-CRM 4.0, incorporating several new features and tight integration with their Call Tracker module. E-SoftSys e-CRM application is currently used by several multi-facility operators in USA and Canada. The e-CRM 4.0 version incorporates a number of enhancements including: Constant Contact(R) email marketing Integration that allows exporting of e-CRM contacts data to Constant Contact so that email campaigns can be conducted to all contacts, including prospects and existing tenants, with the ability to track the campaign responses within e-CRM.

Integration to Call Tracker module to initiate calls to prospects or tenants directly from the e-CRM application, with the ability to record the calls, in addition, call center manager will have the ability to listen to call recordings of past calls for quality assurance purposes. Enhanced Email Drip Campaign functionality to send automated emails to existing tenants at various stages such as after move-in, on payment receipt, after move-out etc, comprehensive Truck Reservation module with the ability to track truck availability and offer truck reservations while reserving/renting a unit from e-CRM, improved Collection Calls function with the ability to send emails to past due tenants using pre-defined templates, comprehensive reporting on leads and lead to rental conversions, maintain complete trail of all email communications sent to tenants and prospects, Ability view Tenant Alerts such as upcoming Rent Raise, Blacklisted Tenant.