Tuesday, 10 January 2012

An independent company that provides physiotherapy to one million NHS patients across England is dramatically reducing administration time and sending discharge letters to GPs within 24 hours, using EMIS Web.

Northumberland-based Connect Physical Health provides a full range of physiotherapy services including a telephone advice line and triage service to PCTs in the North East and London. The service aims to treat patients within 48 hours in the community and avoid unnecessary referrals to secondary care.

Using record sharing with EMIS Web, Physiotherapists, specialist GPs and Consultants in Sports and Exercise Medicine have dramatically reduced administration, freeing up more time for patient care, and have developed a bespoke, integrated community service to the benefit of patients.  

They have reduced

  • patient admin from 1.5 hrs per patient to below 40 mins
  • admin on discharge letters from 20 mins per clinic to 5 mins
  • time to issue referral letters from ten days to less than 24 hours
  • time to undertake clinical audits from days to hours  

Mark Philpott, Head of Operations (Community Services) at Connect Physical Health says: "Working with EMIS has allowed us to stay ahead of the competition as an independent NHS provider. EMIS Web has made patient management much more efficient and speeded up onward referrals, which has ensured a much more positive experience for patients. Because we have a fully integrated record system, we are able to maintain and manage accurate records throughout the patient journey.

Dr Graeme Wilkes, Consultant in Sports and Exercise Medicine at Connect Physical Health said: "Electronic document management with EMIS Web means that we are able to send out letters to GPs within 24 hours. Before, it took up to 10 days."

Rather than spending 20 minutes after every clinic dictating and checking letters, Dr Wilkes spends five minutes on electronic discharges using a bespoke letter template developed with EMIS, freeing up more of his time to spend with patients.

Media enquiries: Contact Libby Howard or Ruth Devlin, Judge & Howard,
tel: 0161 212 1611, email . Out-of-hours enquiries to
Libby Howard on 07879 446277.

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