Acpana Business Systems Inc. appointed Jim Leitch as vice president of customer support and Mark Pletsch as director of product management. These appointments are effective immediately. Jim Leitch brings over 20 years experience in customer support in a technology environment.

He began his career at Bell Canada in a technical role and then moved into management roles in technology and marketing. He then joined Research In Motion as the global director of Blackberry customer support and helped build its Support Centre into a global organization. After seven years at RIM he joined Eloqua and built its support organization into a global entity.

Jim then took on a number of consulting roles at CAPREIT and Toronto Hydro before joining KineticD as the vice president of customer care where he is responsible for all dimensions of the customer experience. Mark Pletsch brings over 15 years of product management and marketing experience in the high tech environment. While at Research In Motion from 2001-2007, Mark was responsible for generating the requirements for some of the most innovative BlackBerry handsets of that era and successfully managed some of RIM's most important carrier relationships.

While at Wallace Wireless, Mark leveraged an existing product portfolio experiencing slow linear growth to create a compelling new solution for the healthcare marketplace, which ultimately led to the acquisition of Wallace by Vocera Communications. The solution itself is now generating six times the entire revenue of Wallace Wireless when Mark first joined the company.