Credit Suisse : appoints Joanne Hannaford as Chief Technology & Operations Officer and a member of the Executive Board.

Credit Suisse Group appoints Joanne Hannaford as Chief Technology & Operations Officer and a member of the Executive Board.

Credit Suisse Group AG today announced the appointment of Joanne Hannaford as Chief Technology & Operations Officer and a member of the Executive Board of Credit Suisse Group, effective January 1, 2022.

Zurich
05.07.2021

Information for investors
Kinner Lakhani, Investor Relations, Credit Suisse
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Information for media
Dominik von Arx, Corporate Communications, Credit Suisse
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Mrs. Hannaford joins from Goldman Sachs, bringing deep technical expertise, creativity and strong leadership acquired in a global setting over the past three decades. Joanne will be based in Zürich and report directly to the Group CEO, Thomas Gottstein. James Walker, the current Chief Operating Officer, will continue in his role until the end of the year.

As of January 1, 2022, James will become the deputy CEO of Credit Suisse Holdings (USA), Inc. and be based in USA for family reasons. James will focus on ensuring that we operate our US businesses in a controlled and efficient manner.

Sir António Horta-Osório, Chairman of Credit Suisse, said: 'I am very pleased to welcome Joanne to Credit Suisse, where she will drive the IT and digital strategy of the bank. Technology is and will increasingly be a key success factor in financial services and with her skills, Joanne is well positioned to lead our strategic efforts going forward.'

Thomas Gottstein, Group CEO, stated: 'Joanne is a recognized technology professional and her joining the leadership team highlights our commitment to technology as a key factor of success. Joanne's expertise in leading technological changes as well as implementing digital strategies will be key as Credit Suisse further focuses on technology to deliver value for its clients. I am very much looking forward to the new perspectives Joanne will bring to the Executive Board. I also would like to thank James for his services over the past years in his role as Chief Operating Officer and look forward to continue working with him.'

Mrs. Hannaford has held a number of senior roles across Goldman Sachs Engineering in London and New York, including co-head of Enterprise platforms and global head of resiliency. Most recently Mrs. Hannaford has been instrumental in defining the EMEA Engineering location strategy and leading significant change programs. She was named managing director in 2008 and partner in 2014. She served as a member of the Goldman Sachs Engineering Executive Group.

Joanne Hannaford started her career at Merrill Lynch after graduating with a First Class Bachelor of Science degree from Staffordshire University. She was awarded the Professor Michaelson Award for outstanding research in Computer Science. Mrs. Hannaford serves on the UK Government Digital Service Advisory Board, Chairs the Bank of England CIO Forum (CMORG) and is a member of the Royal Society Science, Industry and Translation Committee. In 2020 she received the Women in Banking and Finance Award for Achievement.

Credit Suisse

Credit Suisse is one of the world's leading financial services providers. Our strategy builds on Credit Suisse's core strengths: its position as a leading wealth manager, its specialist investment banking capabilities and its strong presence in our home market of Switzerland. We seek to follow a balanced approach to wealth management, aiming to capitalize on both the large pool of wealth within mature markets as well as the significant growth in wealth in Asia Pacific and other emerging markets, while also serving key developed markets with an emphasis on Switzerland. Credit Suisse employs approximately 49,090 people. The registered shares (CSGN) of Credit Suisse Group AG, are listed in Switzerland and, in the form of American Depositary Shares (CS), in New York. Further information about Credit Suisse can be found at www.credit-suisse.com.

Important information

Investors and others should note that we announce important company information (including quarterly earnings releases and financial reports as well as our annual sustainability report) to the investing public using press releases, SEC and Swiss ad hoc filings, our website and public conference calls and webcasts. We also routinely use our Twitter account @creditsuisse (https://twitter.com/creditsuisse), our LinkedIn account (https://www.linkedin.com/company/credit-suisse/), our Instagram accounts (https://www.instagram.com/creditsuisse_careers/ and https://www.instagram.com/creditsuisse_ch/), our Facebook account (https://www.facebook.com/creditsuisse/) and other social media channels as additional means to disclose public information, including to excerpt key messages from our public disclosures. We may share or retweet such messages through certain of our regional accounts, including through Twitter at @csschweiz (https://twitter.com/csschweiz) and @csapac (https://twitter.com/csapac). Investors and others should take care to consider such abbreviated messages in the context of the disclosures from which they are excerpted. The information we post on these social media accounts is not a part of this document.

Information referenced in this document, whether via website links or otherwise, is not incorporated into this document.

Certain material in this document has been prepared by Credit Suisse on the basis of publicly available information, internally developed data and other third-party sources believed to be reliable. Credit Suisse has not sought to independently verify information obtained from public and third-party sources and makes no representations or warranties as to accuracy, completeness or reliability of such information.

The English language version of this document is the controlling version.

Cautionary statement regarding forward-looking information

This document contains statements that constitute forward-looking statements. In addition, in the future we, and others on our behalf, may make statements that constitute forward-looking statements. Such forward-looking statements may include, without limitation, statements relating to the following:

• our plans, targets or goals;
• our future economic performance or prospects;
• the potential effect on our future performance of certain contingencies; and
• assumptions underlying any such statements.

Words such as 'believes,' 'anticipates,' 'expects,' 'intends' and 'plans' and similar expressions are intended to identify forward-looking statements but are not the exclusive means of identifying such statements. We do not intend to update these forward-looking statements.

By their very nature, forward-looking statements involve inherent risks and uncertainties, both general and specific, and risks exist that predictions, forecasts, projections and other outcomes described or implied in forward-looking statements will not be achieved. We caution you that a number of important factors could cause results to differ materially from the plans, targets, goals, expectations, estimates and intentions expressed in such forward-looking statements and that the COVID-19 pandemic creates significantly greater uncertainty about forward-looking statements in addition to the factors that generally affect our business. These factors include:

• the ability to maintain sufficient liquidity and access capital markets;
• market volatility and interest rate fluctuations and developments affecting interest rate levels, including the persistence of a low or negative interest rate environment;
• the strength of the global economy in general and the strength of the economies of the countries in which we conduct our operations, in particular the risk of negative impacts of COVID-19 on the global economy and financial markets and the risk of continued slow economic recovery or downturn in the EU, the US or other developed countries or in emerging markets in 2021 and beyond;
• the emergence of widespread health emergencies, infectious diseases or pandemics, such as COVID-19, and the actions that may be taken by governmental authorities to contain the outbreak or to counter its impact;
• potential risks and uncertainties relating to the severity of impacts from COVID-19 and the duration of the pandemic, including potential material adverse effects on our business, financial condition and results of operations;
• the direct and indirect impacts of deterioration or slow recovery in residential and commercial real estate markets;
• adverse rating actions by credit rating agencies in respect of us, sovereign issuers, structured credit products or other credit-related exposures;
• the ability to achieve our strategic goals, including those related to our targets, ambitions and financial goals;
• the ability of counterparties to meet their obligations to us and the adequacy of our allowance for credit losses;
• the effects of, and changes in, fiscal, monetary, exchange rate, trade and tax policies;
• the effects of currency fluctuations, including the related impact on our business, financial condition and results of operations due to moves in foreign exchange rates;
• political, social and environmental developments, including war, civil unrest or terrorist activity and climate change;
• the ability to appropriately address social, environmental and sustainability concerns that may arise from our business activities;
• the effects of, and the uncertainty arising from, the UK's withdrawal from the EU;
• the possibility of foreign exchange controls, expropriation, nationalization or confiscation of assets in countries in which we conduct our operations;
• operational factors such as systems failure, human error, or the failure to implement procedures properly;
• the risk of cyber attacks, information or security breaches or technology failures on our reputation, business or operations, the risk of which is increased while large portions of our employees work remotely;
• the adverse resolution of litigation, regulatory proceedings and other contingencies;
• actions taken by regulators with respect to our business and practices and possible resulting changes to our business organization, practices and policies in countries in which we conduct our operations;
• the effects of changes in laws, regulations or accounting or tax standards, policies or practices in countries in which we conduct our operations;
• the expected discontinuation of LIBOR and other interbank offered rates and the transition to alternative reference rates;
• the potential effects of changes in our legal entity structure;
• competition or changes in our competitive position in geographic and business areas in which we conduct our operations;
• the ability to retain and recruit qualified personnel;
• the ability to maintain our reputation and promote our brand;
• the ability to increase market share and control expenses;
• technological changes instituted by us, our counterparties or competitors;
• the timely development and acceptance of our new products and services and the perceived overall value of these products and services by users;
• acquisitions, including the ability to integrate acquired businesses successfully, and divestitures, including the ability to sell non-core assets; and
• other unforeseen or unexpected events and our success at managing these and the risks involved in the foregoing.

We caution you that the foregoing list of important factors is not exclusive. When evaluating forward-looking statements, you should carefully consider the foregoing factors and other uncertainties and events, including the information set forth in 'Risk factors' in I - Information on the company in our Annual Report 2020 and in 'Risk factor' in I - Credit Suisse results - Credit Suisse in our 1Q21 Financial Report.

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