Comerica Incorporated : 2020 Annual Report (PDF)

COMERICA INCORPORATED

Founded in 1849, Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, strategically aligned by three business segments: The Commercial Bank, The Retail Bank and Wealth Management. Comerica focuses on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico. As of December 31, 2020, Comerica had: $88 billion in assets | $52.3 billion in loans | $72.9 billion in deposits | 432 U.S. banking centers | 7,681 employees (FTE)

OUR MISSION

OUR VISION

We will achieve balanced growth and profitability by delivering a higher level of banking that nurtures lifelong relationships with unwavering integrity and financial prudence.

To become the highest performing, most respected and most desired bank in the markets we serve.

OUR CORE VALUES

OUR PROMISE

Customer-centricity • Collaboration • Integrity Excellence • Agility • Diversity • InvolvementWe will Raise Your Expectations® of what a bank can be.

Curtis C. Farmer

Chairman, President and Chief Executive Officer Comerica Incorporated and Comerica Bank

Michael E. Collins (1) (3) (4)

Chair and Senior Counselor, Blake Collins Group Former Consultant, Federal Reserve Bank of Cleveland

BOARD OF DIRECTORS

Former Executive Vice President, Federal Reserve Bank of Philadelphia

Roger A. Cregg (1) (3) (4)

Former President and Chief Executive Officer AV Homes, Inc.

T. Kevin DeNicola (1) (3) (4)

Former Chief Financial Officer KiOR, Inc.

Jacqueline P. Kane (2)

Retired Executive Vice President of Human Resources and Corporate AffairsThe Clorox Company

Richard G. Lindner (1) (2) (3)

Retired Senior Executive Vice President and Chief Financial Officer

AT&T, Inc.

Curtis C. Farmer

Chairman, President and Chief Executive Officer

James J. Herzog

Executive Vice President and Chief Financial Officer

John D. Buchanan

SENIOR LEADERSHIP

Executive Vice President and Chief Legal Officer/General Counsel

Megan D. Burkhart

Executive Vice President and Chief Human Resources Officer

J. McGregor Carr

Executive Vice President, Wealth Management

Melinda A. Chausse

Executive Vice President and Chief Credit Officer

Barbara R. Smith (2) (5)

Chairman, President and Chief Executive Officer

Commercial Metals Company

Robert S. Taubman (4)

Chairman of the Board of Directors, Chief Executive Officer and President The Taubman Realty Group LLC and The Taubman Company LLC

Reginald M. Turner, Jr. (1) (3) (4)

Member, Executive Committee

Clark Hill PLC

Nina G. Vaca (2) (4)

Chairman and Chief Executive Officer

Pinnacle Technical Resources, Inc. and Vaca Industries Inc.

Michael G. Van de Ven (2)

Chief Operating Officer Southwest Airlines Co.

• (1) Audit Committee

• (2) Governance, Compensation and Nominating Committee

• (3) Qualified Legal Compliance Committee

• (4) Enterprise Risk Committee

• (5) Independent Facilitating Director

Megan D. Crespi

Executive Vice President and Chief Enterprise Technology & Operations Services Officer

Cassandra M. McKinney

Executive Vice President, Retail Bank

Christine M. Moore

Executive Vice President and General Auditor

Jay K. Oberg

Executive Vice President and Chief Risk Officer

Peter L. Sefzik

Executive Vice President, Commercial Bank

James H. Weber

Executive Vice President and Chief Experience Officer

TO OUR SHAREHOLDERS

To my fellow shareholders,

Very few years in our 171-year history have tested the resolve of our colleagues, customers and communities more than 2020. When I assumed the role of Chairman in January 2020, the fundamentals of the economy were strong, and I was looking forward to working with our executive team to drive forward our relationship banking strategy. Then in March, our focus abruptly shifted to weathering the COVID-19 pandemic. In addition, our country endured an economic recession, racial injustice and political unrest. While many will remember 2020 for its tough times, I will also remember it for how our company and colleagues overcame obstacles to achieve many important accomplishments along the way.

COVID-19 Response

The challenges presented by the COVID-19 pandemic were met with Comerica's unwavering commitment to raising expectations. We proudly supported our customers, communities and colleagues as we navigated the unprecedented environment together.

Curtis C. Farmer

Chairman, President and Chief Executive Officer

We quickly mobilized 65 percent of our employees to a remote work environment and maintained the operation of our more than 430 banking centers, while meeting the safety recommendations of the Centers for Disease Control andPrevention. Additional support for colleagues included Promise Pay to recognize our onsite staff who could not perform their duties from a remote location with additional pay and dependent care stipends.

As a result of the hard work of Comerica colleagues, we successfully processed more than 14,700 Paycheck Protection Program (PPP) applications, resulting in $3.9 billion in critical funds to small and medium-sized businesses. In late October, we began receiving our customers' requests for PPP loan forgiveness and through mid-February over $600 million has been repaid. The second round of PPP commenced in mid-January and as of mid-February, over $500 million has been approved and funded. In addition, our customers' desire to leverage digital channels increased and we responded by enhancing our retail online capabilities for deposits, as well as loan originations. We also extended hardship relief to customers, waiving fees for overdrafts and granting loan deferrals and amendments, as appropriate.

Comerica and the Comerica Charitable Foundation provided $11 million to support community service organizations and small businesses. These funds were deployed to nonprofits delivering services to youth, seniors and other vulnerable populations, particularly organizations addressing food insecurities and access to health care. Comerica Bank also supplied funding to community development financial institutions to support strategic programs designed to meet the needs of small and micro businesses adversely impacted by COVID-19.

Social distancing introduced new ways for our colleagues to make a difference in our communities. Comerica colleagues showed their enduring spirit to serve, completing more than 30,000 volunteer hours - many using the power of technology - equating to more than $773,000 worth of donated time. More than 110 virtual business bootcamps hosted across our markets helped small business owners and entrepreneurs improve the long-term viability of their companies. Throughout the year, Comerica facilitated over 500 financial education events impacting more than 35,000 individuals from low- to moderate-income communities.

Driving Equity to Achieve Equality

The efforts to support our communities during the pandemic was equally matched by initiatives to further our commitment to racial equity, diversity and inclusion. The racial injustice witnessed in 2020 generated emotions of anger, disappointment and frustration across our country and within our company, prompting necessary reflection to address these important topics. We focused on a two-fold plan aimed on aiding the community and fostering a culturally competent workforce.

Internally, we launched Diversity Dialogue Sessions and the Ally Series to spark meaningful conversations amoung our colleagues and took several steps to end racial injustice. We are partnering with Minority Depository Institutions, which includes collaboration and mentorship, along with the movement of $10 million in deposits to select institutions that focus on under-served communities. Lastly, we joined the National Business League in supporting black-owned businesses across the country with a $1 million commitment to launch the Black Capital Access Program.

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