BOULDER, CO--(Marketwired - Jan 17, 2014) -  E Source announced today that it's hosting a free web conference, "Utility Trends to Expect in 2014: Smart Ideas for DSM, Marketing, and Customer Experience," on February 5, 2014, at 2:00 p.m. EST.

This web conference, open to anyone working in the utility industry, will highlight trends that were revealed by the research E Source did for its utility members in 2013 as well as important areas for utilities to focus on in 2014. Attendees will learn about conservation voltage reduction, smart controls for plug loads, home energy management systems, mobilizing customer data, improving customer service, and boosting program participation.

Because of a major shift in consumer expectations over the past few years, it's important for utilities to take a hard look at the programs they offer, how they communicate with customers, and the importance of a great customer experience. The information presented during the web conference will be relevant for utilities that want to improve their customer experience strategy while maximizing energy and demand savings.

For more information on this free web conference or to register, please visit www.esource.com/members/ES-WC-2014-02-Trends/Web-Conference.

About E Source
 For 26 years, E Source has been providing unbiased, objective research and advisory services to over 300 utilities and large energy users. Our energy experts have answered more than 8,000 questions over the past 3 years. This guidance helps our customers advance their efficiency programs, enhance customer relationships, and use energy more efficiently.