Balfour Beatty Communities (BBC), a leading provider of property management, development and related real estate services for the multifamily, military and student housing markets, is pleased to announce that its Navy Northeast portfolio has earned Platinum A List and A List awards for providing exceptional customer service in 2017. The result of a comprehensive resident satisfaction survey managed by nationally recognized benchmarking firm CEL & Associates, Inc., Balfour Beatty Communities’ scores produced 18 awards that spanned every property in the BBC-managed Navy Northeast housing portfolio, including JBMDL Lakehurst (NJ), Mitchel Field Complex (NY), NAVSTA Newport (RI), NSA Saratoga Springs (NY), NSB New London (CT), NSY Portsmouth (ME) and NWS Earle (NJ).

“It is our company’s top priority to deliver exceptional living experiences and the highest level of customer service to the military communities we are trusted to operate and manage,” said BBC senior vice president, Anne-Marie Niklaus. “For our teams’ hard work and dedication to be recognized by our residents is the highest honor.”

Annually, residents across Balfour Beatty Communities’ military housing portfolio are asked to provide feedback on their overall housing experience. The condition of the community, professionalism of the property management team, quality of home maintenance and responsiveness to inquiries are a few of the points included in the comprehensive survey.

CEL & Associates, Inc. is the largest independent surveyor of customer opinions in the real estate industry and conducts millions of customer surveys annually to establish service and performance benchmarks throughout the U.S. Since 1998, the A List Awards for Customer Service recognizes companies whose management performance and commitment to the highest level and quality of customer service are considered to be the best in the industry.

About Balfour Beatty Communities

Balfour Beatty Communities, LLC is a diversified real estate services company delivering development, design, financing, construction, renovation, property and facilities management services in the multifamily, student and military housing sectors. A leader in the industry, Balfour Beatty Communities has more than 50,000 residential units and $6 billion in real estate assets under management and has developed or renovated more than 29,000 units with a total value of close to $4 billion. Headquartered outside Philadelphia, PA, Balfour Beatty Communities has more than 1,200 employees and is a subsidiary of Balfour Beatty Investments, Inc.

Balfour Beatty Investments is part of Balfour Beatty plc, a global leader in construction services, support services, and infrastructure investment.