Kevin Jennison

Gladly, Inc. is a customer service software company that uses AI to provide personalized customer service at scale. The company is based in San Francisco, CA and has subsidiaries in the United States. The company's platform includes voice, email, SMS, chat, social messaging, and self-service channels to create a lifelong conversation stream with customers. Gladly helps commerce brands understand their customers and match them with the right agent, resulting in no missed conversation history and no time wasted on channel switching. Many well-known brands, such as Allbirds, Bombas, Crate&Barrel, and Ulta Beauty, partner with Gladly to transform their customer service and build lifelong loyal customers. The company was founded by Kevin Jennison and Alexander Groth, with Alexander Groth serving as CEO since incorporation.