John Ripa

Castel is a leading provider of customer interaction management systems for the contact center. Its full suite of solutions includes Castel Connects®, Intelligent Message Delivery™, C4™, its performance dashboard, and Digital Voice Recording. Castel Connects®, Castel's award-winning and patented customer interaction management system, consists of a set of software solutions for outbound dialing, inbound call distribution, and inbound/outbound call blending. It designed Castel Connects to work with most existing server and switching environments, and to integrate with your existing customer contact applications to fully integrate business-critical functions, such as collections, telemarketing, and customer service. Businesses across the country are currently using Castel Connects for a variety of dynamic customer contact applications, including: Collecting delinquent accounts Payment reminders Scheduling appointments Follow-up service calls Prospecting for new customers Precision marketing programs Market research Database cleansing New market development Customer surveys Its envision is a business environment where every individual responsible for working with customers, vendors or partners can utilize the powerful productivity and management capabilities of customer interaction management systems.