Zendesk announced Lila Tretikov has joined its Board of Directors. Her appointment comes as the company delivers the industry's most powerful AI Agents backed by 100% quality assurance and workforce engagement management. Tretikov currently serves as Partner and Head of AI Strategy at NEA and was formerly Microsoft's Deputy Chief Technology Officer.

Her life's work is focused on bringing together interdisciplinary and diverse teams to help solve the world's most challenging problems and empower humanity through technology. Her career is marked by an exceptional ability to identify and navigate transformative technological shifts and market disruptions. With a distinguished record of leadership on five international public boards and more than 10 private boards across six countries, Lila is adept in navigating diverse governance landscapes across the globe.

Her previous experience also includes founding and scaling companies, operating a top-5 web and media property, a top-10 U.S. retail bank, the large global energy private-public partnership and a first-tier venture capital firm. Tretikov's career spans over 20 years and includes work with AI, renewable energy and CRM. She serves as an advisor on innovation to the United Nations and as an independent director on the boards of Volvo Cars, Xylem, Sophia Genetics.

She joins the current board members: Stephen Ensley, David Erlong, Hisham Hasan, Hilarie Koplow-McAdams, Ryan Lanpher, Kelly Grier and Tarim Wasim. She is a World Economic Forum Young Global Leader.