Veeva Systems announced Veeva Vault CRM Service Center for inside sales, contact center, and hybrid reps in APAC. Supporting inbound and outbound engagement across channels, Vault CRM Service Center will eliminate siloes among customer-facing teams, delivering a streamlined, customer-centric experience. Service Center is part of Veeva Vault CRM Suite - along with Vault CRM for sales and Campaign Manager for marketing - all built from the ground up for life sciences on the Vault Platform.

More than 15 companies are already live on Vault CRM since its release in April 2024 to all new customers. Veeva CRM migrations will begin for smaller customers later this year. Some larger customers are planning to start their migration programs in early 2025.

The first large global top 20 biopharma is expected to complete its migration to Vault CRM by the end of 2025.